2 of 2 Permanent Remedy Jobs in Manchester

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...