Support Analyst
- Location
- Manchester, England, United Kingdom
line support to our clients existing customer base. Understanding business process, some internal training and ideally experience of working with SYSPRO ERP. Responsibilities: Provide remote and telephone support to customers Product testing on new and existing products Provide internal training Build and share knowledge on new features of software … understanding of business processes, logistics Work alongside the Support Desk Manager to help ensure opportunities are grown and customer expectations met Skills: Experience of SYSPRO ERP Previous experience of ERP support/Help Desk Full understanding of product testing, test documentation and test plans Strong organisational skills Experienced at supporting ...