3 of 3 Permanent Senior Service Manager Jobs in Manchester

Summary The Senior Service Assurance Manager plays a critical role in ensuring the delivery and performance of Service Management practices across assigned D&T Tribes. Embedded within product, platform, or infrastructure teams, you'll act as the key link between Service Management and day-to-day delivery-making sure IT services meet required service levels for the business and its stores. As a Service Management ambassador, you'll champion ITIL4, DevOps, and SecOps frameworks, helping teams balance agility with stability and risk control. You'll proactively monitor performance, identify trends and risks, and drive improvements in collaboration with Tribe leaders and squads. With responsibility for service performance and practice maturity, you … ll regularly engage with senior stakeholders to address challenges, build alignment, and ensure continuous improvement across the Tribes you support. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

Deloitte's strategy is to be the market leader in technology-enabled transformations. We are recruiting exceptional individuals to provide leadership and expertise to deliver groundbreaking Oracle implementations. Deloitte has a long-standing relationship with Oracle and is a Global More ❯