24 of 24 Permanent Service Design Jobs in Manchester

About The Role Hippo is recruiting for lead consultants in service design . Service designers take a holistic approach to evaluating our client's business ecosystem and lead the strategic planning for our client's services. You'll co-create new service propositions or evolve existing … services and manage relationships between different groups. You're a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What you'll do As a lead consultant in service design , you'll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project More ❯

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £60,000 per annum + Additional Benefits … Remote with occasional client visits Candidates must be eligible for SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to More ❯

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £60,000 per annum + Additional Benefits … Remote with occasional client visits Candidates must be eligible for SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to More ❯

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £60,000 per annum + Additional Benefits … Remote with occasional client visits Candidates must be eligible for SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to More ❯

FTC for 12 months. The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into … operational service, while aligning with the principles and practices of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring … by engaging in the product lifecycle of all changes. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure More ❯

About The Role Hippo is recruiting for intermediate consultants in content design . Content designers ensure that people get the information they need, when and where they need it, in a format that's right for them. They work with user researchers, UX or interaction designers and other members … of a multidisciplinary team to identify what people need from an end to end service, and design content to meet those needs. As an intermediate consultant specialising in content design, you'll come to Hippo with strong content design skills and some experience of advising others … band is the lower end of our full banding for this level of position, allowing for progression in the role. As an intermediate content design consultant, you'll: help clients explore and solve problems using content design, people-centred design and Agile methodologies work in multidisciplinary teams More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the … growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data & Tech teams. They work together to understand the challenges faced by users of public services. They … conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define the More ❯

London or Manchester - hybrid working (2 days a week onsite, 3 days remote based) The Enterprise Service Architect will be a visible champion for Service Architecture and architectural governance. The Enterprise Service Architect will be the operational functional lead and provide day to day architectural oversight, control … team strategy and taking accountabilities for aspects of the Major Change and ODA team. Working collaboratively with wider Operational teams, supporting the shape and design of the E2E Operational teams and capabilities, aligning the integration of new services and products to a target operating model. Owning and delivering end … to end service architecture packages through robust planning and management (including RAID), ensuring that Service Design supports programmatic/project delivery dates. Influencing the project/program and key stakeholders to ensure that the product or solution delivered meets the strategic aims and needs of Operations. Acting More ❯

About The Role Hippo is recruiting intermediate consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what … users need from a service and use that information to inform design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in … UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we More ❯

doing: Leading Procurement projects (prioritisation, pre-tendering activities, tendering, selection, evaluation, moderation and potentially contract negotiation). Providing high quality customer centric procurement and service design advice to external customers whilst supporting the team in delivery of projects. Nurturing positive, collaborative, and supportive professional relationships with internal collaborators … in England, and our solutions are underpinned by cutting-edge technologies and our teams expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good … doing: Leading Procurement projects (prioritisation, pre-tendering activities, tendering, selection, evaluation, moderation and potentially contract negotiation). Providing high quality customer centric procurement and service design advice to external customers whilst supporting the team in delivery of projects. Nurturing positive, collaborative, and supportive professional relationships with internal collaborators More ❯

About The Role Hippo is recruiting for intermediate consultants in user research . User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams … you will also test services as they are being designed and use research evidence to help explain design decisions to clients. As an intermediate consultant in user research , you'll come to Hippo with strong user research skills and some experience of advising others on how to design … level of position, allowing for progression in the role. What you'll do Plan, and execute a range of user research to support product design Identify the most appropriate research methods depending on the phase of the service lifecycle Help the team to build empathy for the service More ❯

Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: £375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports … Product/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving … and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service More ❯

squad to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before they occur Be … Mustache, HTML, CSS & JavaScript JavaScript library and framework experience is preferable - Node, React, Angular Containerisation experience - Docker or Kubernetes or similar Experience of Microservices design and architecture Restful API Services experience Working within agile methods and using techniques such as Scrum, Kanban and TDD Skilled in designing and building … days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital … Relationship Management tasks for our relationship with Microsoft and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and … the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and cloud integration. Experience More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital … Relationship Management tasks for our relationship with Pega and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and … in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It’s a bonus if you have but not essential Knowledge and experience of AWS AI platform integrations and services such as SageMaker, Bedrock More ❯

Job Description Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: £375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process … that supports Product/Application Transition from Programme delivery into BAU Service Support/op... ZIPC1_UKTJ ... More ❯

your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as … days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital … Relationship Management tasks for our relationship with Microsoft and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and … in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It’s a bonus if you have but not essential Microsoft certification: PL-600: Power Platform Solution Architect Microsoft certification: PL-200: Power Platform More ❯

you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a … team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean … and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also More ❯

them prepare for growth, adapt to budgetary constraints, embrace the digital agenda, and maximise operational efficiency - focusing on the full life cycle of enterprise design and operations transformation. While we have our approaches and methods, we believe in listening first and foremost, helping to deliver change that truly matters … our clients can maximise efficiency in a budget constrained environment, considering both cost and income. Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers, and staff. Considering wider change across the sector to … sector and an interest in innovative solutions and strategies to transform it. Experience in Target Operating Models, continuous improvement, process transformation, cost optimisation or service design, ideally within a client environment or consulting firm, with clear workstream and/or deliverable accountability. Experience of influencing in high-profile More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital … tasks for our relationship with branch application platforms and maintaining strong relationships with Operations teams and our delivery partners Work with architecture team to design solutions that are secure, scalable and optimised for performance. Provide technical guidance and mentorship to team members including taking part in design and … in an Agile environment and will champion ongoing improvements to ways of working. Strong Engineering skills but also a background to Solution/Architectural Design It’s a bonus if you have but not essential Knowledge and experience of IBM WSBTT Framework Any experience with Branch Teller platform and More ❯

regular status reports, dashboards, and presentations for stakeholders, including leadership teams & healthcare practitioners. Partner Management: Manage relationships with third party suppliers & technology providers, ensuring service level agreements (SLAs) are met & solutions align with project objectives. Continuous Learning: Stay updated on the latest trends in digital healthcare About us Primary … reports, dashboards, and presentations for stakeholders, including leadership teams and healthcare practitioners. Partner Management: Manage relationships with third-party suppliers and technology providers, ensuring service level agreements (SLAs) are met and solutions align with project objectives. Continuous Learning: Stay updated on the latest trends in digital healthcare, such as … cover Electric car scheme Enhanced family leave Paid compassionate leave 25 days annual leave plus bank holidays (increasing each year after 2 years of service, up to 30 days) Learning and development opportunities Employee of the Month and Year awards Employee Assistance Programme (EAP) NHS Blue Light Card Cycle More ❯

full enterprise lifecycle. We prioritize listening to deliver meaningful change, working across areas such as: Target Operating Model Continuous Improvement Process Transformation Cost Optimization Service Design Local Government Reform Connect to your skills and professional experience As a Manager, you will collaborate with Directors and Senior Managers, influence … Local Government Influencing stakeholders in complex situations Responding to opportunities and tenders in the sector Possessing relevant experience in transformation projects, including operating model design, process re-engineering, or cost reduction Articulating complex ideas clearly and managing stakeholders effectively Applying project and programme management disciplines Demonstrating excellent interpersonal skills … and adaptability Proficiency in Microsoft Office, especially PowerPoint and Excel Knowledge of business design, architecture, digital transformation, or Local Government Reform Connect to your business - Technology and Transformation We focus on innovative thinking, deep expertise, and collaboration to tackle major tech and transformation challenges, making a real impact together. More ❯

seeking Senior Python Developers to join their expanding engineering team. Focused on delivering impactful, human-centred digital solutions, the organisation combines data-driven insights, service design expertise, and cutting-edge software engineering to create meaningful change for clients across both the public and private sectors. Operating with a … user behaviour, ensuring they meet genuine needs while driving organisational success. Senior Python Developers play a critical role within multi-disciplinary teams, supporting the design, development, and maintenance of user-centred digital services that deliver measurable value. As a senior technical consultant, the role offers the opportunity to lead … matter expert (SME), ensuring high-quality, user-centred software development aligned with business needs and best practices. Collaborate closely with cross-functional teams to design and implement creative, effective solutions. Architect and manage development and deployment pipelines, proactively addressing potential bottlenecks. Communicate technical ideas and project updates clearly and More ❯