3 of 3 Permanent Service Desk Analyst Jobs in Manchester

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels … technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Purpose We are looking for a highly capable ...

Senior 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support – Hybrid role. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following …/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...