2 of 2 Permanent Service Desk Manager Jobs in Manchester

Purpose Lead the day-to-day operation of the Service Desk, ensuring effective 24/7 coverage, strong service performance, high-quality customer support, and continuous improvement. Main Responsibilities Manage daily Service Desk operations, ensuring calls and tickets are handled efficiently and within agreed service … through rota planning, shift management, absence cover, and fair allocation of shifts. Monitor individual and team performance, providing coaching, feedback, and support alongside the Service Desk Team Lead. Act as an escalation point for operational issues affecting service delivery or customer experience. Produce monthly performance reviews ...

Rank Group in Bolton is seeking an experienced Service Desk Lead to manage day-to-day operations and 24/7 coverage. You will monitor performance, optimise rotas, coach the team, and drive continual improvement through automation and better reporting. This role requires strong ITSM knowledge, people leadership ...