7 of 7 Permanent WFM Jobs in Manchester

with project management methodologies Desirable Experience within hospitality, retail, events or a customer-facing operational environment. Experience implementing or supporting business systems. Knowledge of workforce management, finance, procurement or hospitality technology platforms. PRINCE 2 practitioner or equivalent project management qualification. Experience of ITIL V4 Understanding of EPOS or payment technologies. ...

operational managers to IT leads Commercial awareness of how adoption, outcomes and retention connect Helpful to have Experience designing contact centre solutions (routing, IVR, workforce management, CRM integrations) Time spent in or alongside a Customer Success function Understanding of AI-driven contact centre capabilities such as conversation analytics, AI routing ...

Xero is seeking a Head of CX Operations for Melio in Manchester. You will lead strategic operational initiatives, and scale CX capabilities across workforce management, QA, knowledge, and project management. You’ll partner with Product, Engineering, Data, Finance, and Sales to drive customer outcomes and business performance. You will build ...

Developing AI-powered applications, agents, APIs and integrations using modern programming languages and large language models. Integrating AI solutions with Microsoft 365, finance, CRM, workforce management and other business systems. Building data pipelines and reporting services to provide reliable, consistent business information. Implementing effective AI governance, security, testing and monitoring ...

work directly with clients and internal stakeholders to ensure optimal resource allocation and project delivery. Key Responsibilities: Client-facing capacity planning and workforce management Internal stakeholder management across the business Acting as point of escalation for contract renewals & incidents What We Offer: Flexible hybrid working (London/Manchester office ...

deliver exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable teams … decision making. Partner with CX Analytics to build dashboards and reporting that provide visibility into customer outcomes, operational health, and business impact. Lead Workforce Management, Quality Assurance, CX Systems Operations, ensuring alignment and continuous improvement. Identify opportunities to improve productivity, efficiency, and customer experience through process optimisation, tooling improvements ...

office Hybrid working: 3 days in office and 2 days from home Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs-no matter how unique their pay rules, labour regulations … Required: 7+ years of experience designing and delivering enterprise system integrations. Strong experience with APIs, data transformation, middleware technologies, and system integrations. Experience integrating Workforce Management, Payroll, HR, HCM, or related enterprise applications. Strong understanding of REST APIs, SOAP services, JSON, XML, SFTP, SQL and database technologies. Experience creating technical ...