experience that they've come to expect. The ESPR team is seeking an analytical, customer-obsessed Program Manager who will leverage business intelligence and dataanalytics to transform our Selling Partners' experiences. You will support the program operations within the World-Wide ESPR team through implementation of program … into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to deep dive into data to ensure we are representing the Selling Partners' experience accurately, and drive change with both operations and technical teams. The successful candidate will possess … genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners. This high-visibility role offers the opportunity to drive data-informed change across our global organization. The ideal candidate will combine analytical rigor with business acumen to deliver innovative solutions for our Selling Partners More ❯
The Order Performance, Trust, Analytics & Experiences (OPTANE) team manages the performance of our 2.3 million sellers and their billions of product offering with respect to the quality of fulfillment and customer service. This means setting and enforcing minimum performance standards, and ensuring all sellers have the education, coaching, and … necessary information to improve performance, win sales, and scale their businesses. This role will require the Program Manager to work closely with tech, Business Analytics, Product Managers and other Program managers globally in developing new performance measurement signals that would enable sellers to measure their performance with respect to … contact to facilitate communication and resolve conflicts between partner teams. • Process Optimization & Innovation: Identify opportunities for automation and efficiency improvements throughout the OPTANE program. • Analytics & Reporting: Robust knowledge of dataanalytics and providing guidance to BAs on building data pipelines. Leverage data analysis to drive More ❯
of high quality in line with Business requirements. Knowledge of various Sprinklr modules e.g. Social Media Management, Messaging, Email Management, Voice Channel, Omnichannel Routing, Analytics and Reporting, and Agent Desktop. Proven experience in implementation of architectures integrating Sprinklr with other systems in the Marketing Cloud. Working experience and interest … workflows, and content management including sourcing, curation and multi-channel publishing. Background in Social Audience Management, including influence and engagement scoring. Skilled in Social Analytics providing granular level channel, campaign reporting and insights. Working experience with Social Integration enabling connections with existing enterprise transactional and reporting systems. Background in … and resolve problems. Bachelor’s degree in Computer Science, Information Technology, or related field. Proficiency in configuring Sprinklr Modern Care's/CCaas including data ingestion, workflow automation, and reporting. Experience with integrating Sprinklr Modern Care with external systems, including CRM systems, ticketing systems, and custom applications. Desirable skills More ❯
