2nd Line Support Engineer
- Hiring Organisation
- Searchability (UK) Ltd
- Location
- Mansfield, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
secure and reliable IT environments. Your day-to-day will include: Troubleshooting 2nd line technical issues across servers, endpoints and networks Supporting Microsoft 365, Windows Server and Active Directory environments Managing tickets and ensuring issues are resolved within agreed SLAs Acting as an escalation point for 1st line engineers … networks. What We're Looking For Experience in a 2nd Line IT Support role (ideally within an MSP environment) Strong knowledge of: Microsoft 365 Windows 10/11 Windows Server Active Directory/Entra Basic networking knowledge (DNS, DHCP, VPNs, firewalls) Exposure to cyber security tools, policies ...