2 of 2 Permanent Customer Engagement Jobs in Marlow

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

key datasets (e.g., Deal data), ensuring accurate mapping and consistency. Workflows, Sequences & Automation Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys. Continuously review and update automations to ensure relevance and effectiveness. Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date. … Optimize chat workflows to enhance lead capture and customer engagement. Contribute to maintaining comprehensive documentation of automated customer journey processes. Reporting & Optimisation Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity. Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue … and one-on-one coaching to improve adoption and best practice usage across teams. Provide responsive support, addressing user issues and offering clear guidance on CRM functionality. Collaboration & Stakeholder Engagement Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges. Collaborate with internal teams and departments to develop CRM-based More ❯