1 of 1 Permanent Customer Engagement Jobs in Marlow

Service Architect. This is a key role focused on designing and shaping service processes across the organisation, ensuring consistency, compliance, and operational excellence for both internal transformation initiatives and customer engagements. The successful Service Architect will play a critical role in how services are defined, documented, and introduced into live operation. Key Responsibilities of the Service Architect: Design and … service introduction activities, ensuring readiness across all functions Drive service improvements by identifying enhancements in process, tooling, and delivery models Represent Service Architecture across internal transformation initiatives and selected customer engagements Maintain consistency and quality of service design outputs, while building strong relationships across technical and non-technical teams Experience Required of the Service Architect: Proven experience in Service … background in service operations, transformation, or development, with experience aligning services to contract deliverables ITIL v4 certification essential; Lean Six Sigma, SIAM or Agile exposure advantageous Skilled in stakeholder engagement, contract analysis, and producing clear, well-structured documentation Able to manage competing priorities, work independently, and remain detail-focused in a fast-paced environment Solid understanding of service tooling More ❯