1 of 1 Permanent Customer Requirements Jobs in Marlow

Service Delivery Manager

Hiring Organisation
MLL Telecom Ltd
Location
SL7, Little Marlow, Buckinghamshire, United Kingdom
Employment Type
Permanent
operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...