13 of 13 Permanent Customer Service Jobs in Marlow

needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes from customers’ investment in SAS Cloud.This is a unique opportunity to join a dynamic, customer-facing team … collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will:Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals ...

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Service Delivery TeamThis is an exciting opportunity to join a growing and high performing part of Softcat's business as a Service Delivery Manager. … Service Delivery Team is a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology ...

ensure the delivery of world-class SAS services.Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help … navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly and effectively to operational incidents.You will also play a key role in mentoring and training team members, sharing best practices ...

Helpdesk Administrator Location: Marlow Job Type: Full-Time 8am-5pm The Opportunity We are looking for an experienced Helpdesk Administrator to join a busy Service Operations team supporting a portfolio of commercial clients across planned and reactive maintenance contracts. This is a fast-paced role where … point of contact between clients, engineers, subcontractors, and internal teams. You'll be responsible for managing maintenance requests, coordinating workflows, maintaining service records, and ensuring clients receive timely, accurate updates throughout the lifecycle of every job. Key Responsibilities Helpdesk & Client Support Act as the first point of contact ...

manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees and SAS business customers. In this position, you will offer leadership to ensure that our staff operates … peak efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development ...

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

seeking an experienced Helpdesk Administrator to join a busy Service Operations team within a growing facilities management and technical services business. This is a fast-paced role supporting the delivery of planned and reactive maintenance services across a portfolio of commercial and retail clients. The successful candidate will … clients, and ensuring jobs are progressed efficiently from initial instruction through to completion. This role would suit someone with previous experience within a Helpdesk, Service Desk, Facilities Management or Maintenance environment who is comfortable managing multiple priorities and providing excellent customer service. Key Responsibilities Act as the first ...

procurement programmes for each of these vendors. You will improve the partners performance in line with the Softcat key priorities of providing the best customer service for the best market value.You will provide commercial insight to the business for your partners and actively participate in the annual tender … senior exec level.Understand agreed commercials and aligned vendors from the annual tender process and drive preferential terms for Softcat including payment terms, rebates and service levels.Identify opportunities for partners to support Softcat's business growth, with new products, services and revenue generation models.Monthly assessment of KPI data to identify ...

reports around returns, pricing & promotions, sales order processing etc. Working with key stakeholders across the business including; Finance, Commercial Sales team, Customer Services, Warehouse and the Senior Management Team Provide key-user support for master data queries, providing guidance and training to users on master data standards Support ...

department at Softcat, the Services Governance & Portfolio team is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. Our mission is to optimise Tech & Services operations for delivering our services portfolio, with a focus on collaboration … communication, and customer service excellence. The Services Improvement team drives proactive, continual improvement to how we work and how we deliver services, improving outcomes for customers and the business.Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. ...

function that sits within Tech & Services (T&S), built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with T&S. You'll be part of lots of opportunities to help shape and contribute to a successful relationship … between Sales and T&S and continue the development and improvement within Services Engagement with customer excellence at the heart of everything we do. Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading ...

complex topics.A drive to succeed and progress.Proven ability to problem solve.Ability to motivate others and instil values that align to the highest levels of customer service while maintaining high levels of employee engagement. Work in a way that works for you We recognise that everyone is different ...

Sourcing Team are responsible for building and maintaining strong and trusted relationships with our suppliers to enable us to strategically source products to fulfil customer demand. The team analyse requirements to onboard new suppliers and negotiate commercials to ensure Softcat are receiving favourable pricing and service. External Supplier relationships … success, and we host quarterly supplier reviews to ensure targets are being met. Internally we work alongside many other departments such as Procurement, Customer Services, Finance, Legal, Vendor Alliances and Sales which puts us at the centre of the Business Operations Department.Success. The Softcat Way. There's a uniqueness ...