Chief Operations Officer
Liverpool, Merseyside, North West, United Kingdom
Ashdown Group
A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally … within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯
Employment Type: Permanent
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