6 of 6 Permanent ITIL Certification Jobs in Merseyside

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks #J ...

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks ...

applications and be comfortable taking accountability for their ongoing operation rather than simply delivering projects. Experience should include: Enterprise application or SaaS service management. ITIL-based service-management practices. Major incident, problem and change management. Operational resilience and service improvement. Technology risk, controls and audit requirements. Supplier, vendor … multidisciplinary application or support teams. Managing senior business and technology stakeholders. Experience working within financial services or another regulated environment would be particularly useful. ITIL certification would be beneficial, although strong practical service-management experience is equally relevant. This would suit somebody who enjoys taking ownership ...

embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties of the job Lead the transition of new and changed services … will include: Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior ...

readiness criteria are met (support models, SLAs, documentation, monitoring, access) To be successful in this role, you should: Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition Understanding of ITIL practices and service lifecycle governance Ability to assess risk, apply structured challenge, and support … multi-system, multi-vendor environments Strong analytical skills with ability to interpret and present data for decision making Effective communication and stakeholder coordination skills ITIL Foundation v4, with further ITIL qualifications desirable As a colleague here at Evelyn Partners you will have access to benefits that include: Private ...

incoming tickets, provide regular updates to clients and keep tickets moving through the workflow Incident management - own incidents through to resolution following the defined ITIL incident management process, including facilitating bridge calls and managing frequent client updates during P1 incidents SLA and CSAT management - make sure SLAs … service reviews, P1 bridge calls and incident management calls relating to ongoing open incidents Experience with Atlassian Jira Service Management Experience working within an ITIL driven environment, with an ITIL qualification preferable AI literacy - comfortable using AI tools to make process improvements and automate tasks where appropriate ...