1 of 1 Permanent Support Technician Jobs in Merseyside

Exciting Opportunity: Service Technician - Liverpool - Office based, 5 days per week. We're recruiting on behalf of a reputable client for a skilled Support/Customer Services Technician to join their Liverpool-based team. If you're passionate about resolving technical challenges and providing outstanding customer support, this role might be your next move. What You … ll Be Doing Act as the first point of contact for IT-related queries via phone, walk-ups, and the ITSM portal Deliver excellent support across hardware, mobile devices, meeting rooms, printing, and corporate systems Perform regular system checks and hardware provisioning/replacement Escalate, manage and resolve incidents with precision and professionalism Collaborate across teams and suppliers to … fulfil requests Conduct visits to data centre locations as needed What You'll Bring Strong background in customer-facing IT support Expertise in Windows OS, Office 365 admin, and Active Directory Skilled with remote support tools and technical troubleshooting Familiar with networking fundamentals, firewalls, and TCP/IP Experience supporting mobile devices in MDM/BYOD setups Proficiency More ❯