Information Technology Support Engineer
- Hiring Organisation
- Understanding Solutions
- Location
- Morden, England, United Kingdom
users Troubleshoot hardware and software issues across laptops and peripherals Support users working both remotely and onsite Log, manage and resolve incidents using ITSM and asset management tools Essential Skills & Experience: Minimum 3+ years’ experience in an IT support role Strong customer service and communication skills Proven problem-solving … support VPN and remote support tools experience Supporting iOS and Android mobile devices General hardware diagnostics and troubleshooting Previous use of IT Service Management (ITSM) and asset management systems Good understanding of IT best practices (e.g. ITIL) Desirable Experience with AOVPN, Autopilot and Azure 1st/2nd Line Support Analyst ...