who operate on a global scale Main duties: Provide 1st line technical support to customers by resolving queries related to the companys products and services The role: - Provide outstanding customer support to customers - Handle incoming queries by phone, email and live chat - Ensure all calls are logged accurately - Analyse data and respond accordingly - Be responsible for scheduling engineering service calls - Provide customer training on products - Monitor and report any issues as needed - Any additional tasks as needed by management The candidate: - Fluent in French (written and spoken) essential - Experience in customerservice or 1st line technical support beneficial - Excellent communication skills - Customer focused with a high attention to details - Good IT skills The salary More ❯
Full UK driving licence is required A long-standing IT business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Senior Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team you will … work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Senior Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT projects (e.g. email migrations, Intune deployments, firewall … client expectations and ensuring timely resolution of issues to their satisfaction. Senior Technical Support Engineer Experience Required: Similar experience working in a MSP Excellent communication (verbal and written) and customerservice skills. Extensive experience delivering IT support via remote and on-site methods. Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD More ❯
to communicate bilingually (Welsh and English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customerservice and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate with the sales team to More ❯
