1 of 1 Permanent Customer Retention Jobs in Middlesbrough

online. Job title: Ecommerce Manager Summary This is a new position, to enable us to accelerate the growth of our online presence and adoption of Ecommerce amongst our growing customer base. As Ecommerce Manager, you will develop the strategy and roadmap for our online stores and digital retail platform. You will be responsible for defining, prioritising, and delivering features … that enhance the customer experience, increase conversion rates, and drive profitable sales growth. This role requires a blend of strategic vision, customer focus, strong data analysis skills, and technical ability, while working effectively with cross-functional teams. You will report to the Managing Director and work alongside the website manager and with the Sales and Marketing teams. Key … responsibilities Strategy and roadmap: Define and execute the ecommerce product strategy. Develop and maintain a clear product roadmap that aligns with company goals and customer needs. User research and analysis: Conduct qualitative and quantitative research to understand customer behaviour, pain points, and needs. Use insights to inform product decisions and drive innovation. Develop a strong understanding of the More ❯