6 of 6 Permanent Customer Service Jobs in Middlesbrough

business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll … be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and … up to date. Spotting ways to improve processes and enhance the customer experience. What we’re looking for: Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn’t have to More ❯

Field Service Engineer Middlesbrough/Darlington Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's largest technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers through loyalty programmes or reservations. The Job As a Field … Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Middlesbrough and Darlington. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnose faults and swap out units Fault-finding on computer WIFI networks Reimage PCs, data copies and system updates About You As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and WIFI) Manage own diary and workload EPOS knowledge desirable/not essential as training given Full Driving Licence Hours Monday to Friday, 9am 5pm On-Call One Week in Three More ❯

support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS … Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical … friendly, supportive team culture where learning is encouraged • The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform Essential Requirements: • Strong commitment to customer service and clear communication • Solid Linux sysadmin knowledge (server management, troubleshooting) • Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker • Python scripting experience (or strong willingness to learn More ❯

automation and workflow. Your input will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Essential Requirements: Strong commitment to customer service and clear communication Solid Linux sysadmin knowledge (server management, troubleshooting) Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker Python scripting experience (or strong willingness to learn More ❯

Fri 9am-5.00pm (37.5 hours a week) Office based Close to public transport including Rail/Bus Free car parking Opportunity for growth and development Responsibilities/Requirements: Lead customer onboarding - from initial setup through to full rollout. Assist in the Delivery of live and online product training sessions for new users. Monitor adoption and follow up to ensure … software platforms and learning new tools quickly. Highly organised with attention to detail and follow-through. A proactive problem-solver. Team player comfortable working across departments and client levels. Customer Service orientated If you would like to work for a company who can offer you training and development as well as career progression email me or apply online More ❯