2 of 2 Permanent Service Delivery Jobs in Middlesbrough

Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while … optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM ...

Responsibilities: You’ll champion the use of data, advanced analytics and predictive insight models to identify opportunities early and support more preventative, proactive service delivery. Drive the development and monitoring of dashboards, KPIs, benchmarking, and performance frameworks to provide clear, actionable insight. Analyse and interpreting data to build … deeper understanding of customer and community needs, service performance and challenges, using evidence to influence and shape decisions. Lead on data quality and governance by identifying and addressing gaps in tenant and community data capture, quality and reporting across services. Develop richer insights into needs and challenges ...