2 of 2 Permanent Service Delivery Jobs in Middlesbrough

Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in Freshservice to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing … workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice Design scalable ITSM workflows aligned ...

therefore the Trust is unable to offer sponsorship for this particular role. Main duties of the job Your role will be instrumental in delivering service delivery, change, and developments in accordance with the programme plan and you should bring with you a range of programme expertise and skills … incorporating service change/design and outcomes that will help shape and develop our systems and processes. You should have excellent communication skills, able to adapt and assimilate key messages, and have a strong commitment to improving health outcomes. About us We are the Mental Health & Learning Disability ...