2 of 2 Permanent Dynamics 365 Jobs in Middlesex

a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating … partners to deliver a scalable, user-focused CRM platform. What You’ll Do: Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms Define, document, and optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive … for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder More ❯

Experience in providing summary level reporting for senior management Experience working with suppliers and customers to deliver challenging requirements Experience of using MRP tools (Demand Works/Netstock & Dynamics 365) an advantage, but not essential); understanding the logic and long lead time constraints IT/Systems skills, Intermediate to Advanced Excel (essential) Effective and self-motivated More ❯