2 of 2 DemandTrendPermanent Incident Management Jobs in Middlesex

Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you’ll be … doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for … REST. Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of More ❯

ensuring a resilient, scalable, and high-performing network environment across wired, wireless, and remote access platforms. Alongside this, you’ll oversee the security posture of the network, ensuring compliance, incident management, and protection against evolving threats – supporting the wider IT strategy. Key Responsibilities: Develop and deliver the organisation’s network strategy , ensuring resilience, scalability, and alignment with IT … transformation goals. Lead and manage a high-performing team, responsible for wired, Wi-Fi, and remote access services. Oversee the security of the network , including compliance, vulnerability assessments, and incident response. Provide technical and strategic advice to senior stakeholders on network performance and emerging risks. Manage budgets, procurement, and vendor relationships, ensuring cost-effective service delivery. Drive continuous improvement … with security awareness. Experience in planning and delivering resilient, scalable infrastructure solutions. Familiarity with compliance frameworks (e.g. GDPR, ISO 27001) and their application to networking. Strong vendor and contract management experience. Excellent communication skills and the ability to influence at senior level. More ❯