1 of 1 Permanent Inclusion and Diversity Jobs in Middlesex

you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. What youll do: Maintain high levels of incident ownership throughout … the incident lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLAs Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via … bespoke systems for the role Who you are: If you care about good customer service and have worked in a 24/7 Service Centre, Service Desk or Customer Service environment then this might be the next step in your career as training will be given. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest More ❯