4 of 4 Permanent 1st Line Service Desk Analyst Jobs in the Midlands

as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1st Line level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯

as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1st Line level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯

as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1st Line level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯

as it is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely … seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … at an individual level (not site-wide) to resolve technical issues when necessary. Escalation to 2nd Line: Escalate more complex issues that cannot be resolved at the 1st Line level to the 2nd Line team for further investigation and resolution. Database Builds: Assist with database builds as required, ensuring proper configuration and functionality. More ❯