13 of 13 Permanent 3rd Line Support Engineer Jobs in the Midlands

3rd Line Support Engineer Location: Coventry - Fully Onsite Salary: £35,000 - £50,000 Responsibilities: You will working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support … a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by … remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing new products and technologies. More ❯

3rd Line IT Support Engineer - MSP - 45K Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 12/07/2024 Are you a Senior IT Support Engineer with client-facing experience … Windows Server & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a Client facing 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers that can work in … relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to More ❯

Role: 3rd Line Network and Support Engineer Location: Wales/Birmingham/Fully remote Salary: £40,000 - £50,000 + Car Allowance (DOE) I’m looking for a skilled 3rd Line Network and Support Engineer to … join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks. Key Responsibilities: •Take ownership of support calls and resolve issues efficiently. •Lead troubleshooting for major outages (including ransomware/crypto More ❯

3rd Line IT Support Engineer - External customers Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 22/07/2024 Description: We have a 3rd Line IT Support role with … relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to … take appropriate action as required to deliver to IT Service target Building strong partnership relationships with customers Be a point of escalation for support calls Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI/Reporting skills is ideal but not More ❯

Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment. You ll be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote. Technically, you More ❯

Interesting role combining 3rd line Support, Cisco networking and project work within a MS Windows based environment. You’ll be providing 3rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote. Technically, you More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯

Purpose of Role: Are you passionate about IT? Do you enjoy problem-solving and embracing innovation? Join our internal support team at Vinci Energies UK & ROI as an IT Support Engineer, supporting a range of software and hardware across 25 offices in the UK … and ROI. Role Overview: We are seeking a knowledgeable and experienced IT Support Engineer to join our technical team in Coventry. The ideal candidate will have a proven track record of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity … telephone, or email. Key Responsibilities: Customer Support: Handle escalated calls from customers across the UK and provide excellent customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments. On-Site Support: Travel to customer sites as required for planned meetings More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client's technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who … thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it's a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the … supported them, but because you've helped design and build them. You're the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client’s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who … thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the … supported them, but because you've helped design and build them. You’re the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when More ❯

Interesting role combining 3 rd line Support, Cisco networking and project work within a MS Windows based environment. Youll be providing 3 rd line IT technical support for 2 sites within the UK, supporting users both deskside and remote. Technically, you will More ❯

Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs 3rd Line IT Support & Project Engineer At the heart of my client's technical operations lies a dynamic and highly skilled IT Support and Project Engineer - someone who More ❯