Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms Certifications such as CCNA, VCP, or Microsoft is a big plus This is more than a More ❯
Sutton, Sutton on Trent, Nottinghamshire, United Kingdom
The Channel Recruiter
Experience delivering IT projects and technical consultancy Strong written and verbal communication A methodical, thorough approach to troubleshooting and escalation Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms Certifications such as CCNA, VCP, or Microsoft is a big plus This is more than a More ❯
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are More ❯
Barlborough, Derbyshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
incidents related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are More ❯
and ISO standards , including data and information security policies. ?? Technical & Platform Responsibilities: Expert-level configuration, reporting, and optimisation of ConnectWise (or similar platforms like Autotask or HALO ). Build and deliver custom reports, dashboards, and workflow automations . Train and support team members in maximising the capabilities of the … a Service Desk Manager or IT Support Manager role, ideally in a managed service or telecoms environment. Strong working knowledge of ConnectWise , HALO , or Autotask . A record of improving CSAT/NPS scores and driving measurable service improvements. Data-driven approach with exceptional attention to detail. Skilled in More ❯
