14 of 14 Permanent Customer Insight Jobs in the Midlands

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly and reducing reliance on traditional ...

Pressac is looking for a commercially minded and technically credible Account Manager to take ownership of an existing portfolio of B2B customer accounts. We are a UK manufacturer of smart sensor hardware used by solution providers, integrators and technology partners to support IoT, building management, energy monitoring, occupancy … provide clear visibility of account health, risks, opportunities and next steps. You will work closely with Sales, Marketing, Product Development and Engineering to support customer needs, progress opportunities and feed customer insight back into the business. Key responsibilities Manage and develop existing B2B customer accounts. Build ...

recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Drive Digital Transformation in Life Sciences Are you passionate about digital commerce, customer experience, and helping organisations transform the way they buy and do business? We are looking for an ambitious and commercially minded eSolutions Specialist … Ireland. This is a high-impact role where you will partner with customers, sales teams, and internal stakeholders to accelerate digital adoption, improve customer experience, and drive revenue growth through innovative eBusiness solutions. As a trusted advisor and subject matter expert, you will help some of the world ...

will own one or more critical products or features within a complex environment, leading strategy, execution, and commercial outcomes. This role brings together customer insight, data-driven decision-making, and cross-functional leadership to deliver impactful solutions. You will also support the growth of product talent while influencing … senior stakeholders and shaping product direction. Responsibilities Develop deep understanding of customer needs, use cases, and industry trends Use analytics, data, and market insights to shape and validate product strategy Lead hypothesis-driven testing approaches, including experimentation and A/B testing Own product roadmap, strategy ...

Year Housing Heroes awards 2025 As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. If you have hands-on technical work experience within a previous or current … been waiting for! We're looking for technically strong candidates with an ability to operate confidently within technical discussions and represent the customer/business alongside other Dynamics 365 technical specialists. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

Customer Insights Analyst £45,000 - £50,000 + bonus + strong pension Hybrid - West Midlands (1x day per week) This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision … technical expertise with real business impact across multiple product areas. The Company They are a well-established UK financial services organisation with a strong customer-first culture and a reputation for high-quality service. Data and analytics are a strategic priority, with ongoing investment in modern platforms, tools ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints … investment. As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things ...

usability testing sessions). Design, script and analyse quantitative surveys, manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital ...

senior legal stakeholders to unpack complex challenges and shape confident, value‐led decisions? Do you thrive in a consultative role where legal expertise, commercial insight, and technology come together to influence enterprise outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with … model creators for each individual legal use case. About the Role LexisNexis is evolving how legal work is delivered, using technology and insight to support law firms and in‐house legal teams. We are looking for a Strategic Business Development Lead, to work closely with our sales teams ...

strive for a more human-centred business. The Research team is critical to this and to support teams across the business in ensuring human-insight is at the heart of every decision. This role will lead the research team into its next evolution, strengthening our research operations and prioritising … high-impact research which naturally combines a range of methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships ...

strive for a more human-centred business. The Research team is critical to this and to support teams across the business in ensuring human-insight is at the heart of every decision. This role will lead the research team into its next evolution, strengthening our research operations and prioritising … high-impact research which naturally combines a range of methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships ...

join their programme on an initial 2-month contract. This role will play a key part in designing, configuring and optimising document generation and customer communication solutions within a Microsoft Dynamics 365 and Power Platform environment. You will work closely with business stakeholders, functional consultants and technical teams … management capabilities. Responsibilities Configure, administer and optimise Document Core Pack (DCP) solutions within Dynamics 365 CE Design and implement automated document generation processes and customer communication workflows Gather and analyse business requirements, translating them into functional solutions Collaborate with stakeholders to improve document lifecycle management and operational efficiency Support ...

Working closely with senior leadership and the Principal Product Manager, your team will set ambitious goals (OKRs), align strategies, and transform insights into innovative, customer-centric features. Your Impact As an experienced HR professional and product leader, your decisions will shape the success of our People First product suite … experience. From defining product vision to leading discovery and prioritisation, you’ll ensure we deliver features that meet real business needs - driving growth and customer satisfaction. Key Responsibilities Shape and execute product strategy and roadmap. Define problems, prioritise solutions, and manage trade-offs. Collaborate across teams on design, research ...