2 of 2 Permanent Customer Journey Map Jobs in the Midlands

Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. … work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources ...

markets, investment products, and portfolio construction principles Familiarity with API design and integration patterns in financial services Experience with user research methodologies and customer journey mapping Understanding of modern web technologies and their application in financial services Previous experience in client-facing roles or consulting within ...