19 of 19 Permanent Head of IT Jobs in the Midlands

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role … involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and … manage vendor risks within budget. Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT More ❯

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery … and Management function—seamlessly aligning with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams … a saving scheme, and much more! What you’ll do on a typical day: Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK. Act as a primary point of contact between the customer, GXO IT teams, and service providers in the More ❯

Social network you want to login/join with: Head of IT Operations - Hybrid (Birmingham) - £70k IT Operations | Budgets | Azure | AD | SLA's | Supplier Relationships | Customer Focused Location: Birmingham (Hybrid) Are you an experienced IT Operations professional, looking for a new challenge in your career? Do you have demonstrable experience of … team deliver high quality services and support? Interested in taking on the challenge of a brand new role for an organisation and having the scope to shape it as you see fit? If so, I have a fantastic opportunity for you! I'm looking to speak with individuals who have a strong technical knowledge of … and ensuring they are adhered to and met, will be a huge advantage in this role. Key Responsibilities Drive continuous improvement, optimising operations, service quality and efficiency Lead the IT Operations team, ensuring SLA's are met and service is of the highest quality In conjunction with IT Leadership Team, implement a vision and strategy for More ❯

The ideal candidate will be able to come in and quickly realise some quick wins whilst also get working on the 3-5 year technology roadmap. Whilst not essential, it would be great to have PE experience for this role. Key responsibilities: Develop the organisation’s IT vision and strategy and translate it into actionable goals which … will require a complete system architecture review. Consolidation and creation of a single IT team from various “pockets” around the business. Develop and manage an IT steering committee which will require the creation of a PMO function. To represent the IT department at key business stakeholder level meetings. Ensure that risks (including cyber … with regular risk management updates to the company Board. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of IT services, with particular regard to compliance (particularly cyber security). Ensure security of data and compliance to GDPR. Management of IT vendors ensuring licences More ❯

Base pay range Direct message the job poster from Trinity House Group Trinity House Group has been retained to recruit an experienced Divisional Head of IT for its growing manufacturing client. This strategic role focuses on driving value-added technology solutions, digital innovation, and business transformation, excluding infrastructure responsibilities which are managed centrally by Group. … enabler of operational excellence, innovation, and competitive advantage. As a key member of the Senior Leadership Team, the Divisional Head of IT will lead the technology strategy, closely aligning it with the division's ambitious growth and operational plans. This role requires strategic vision combined with practical leadership to ensure … IT drives commercial success, efficiency, and innovation. Key Responsibilities: Develop and execute an IT strategy focused on business applications, data analytics, digital solutions, and innovation aligned with the division’s business objectives. Partner closely with the Senior Leadership Team to leverage technology as a driver of competitive advantage and operational efficiency. Lead digital transformation initiatives, ensuring More ❯

A rare opportunity to join a genuine market-leading national firm as they scale. You'll join as a Head of IT Service focusing on leadership and senior strategy. About Our Client Michael Page are proud to be partnered with a leading professional services business who are a true market leader within their space. The … Technology space, which they see as a key enabler of the business, they are now recruiting for a best-in-class Head of IT Service to join their Birmingham leadership team. Job Description As the Head of IT Service, you will have a range of responsibilities … working closely with the IT Director and wider leadership team. The key areas will include: Leading with purpose - You'll manage and support a dedicated IT Service function, creating a positive, collaborative culture where people thrive and feel proud of the work they do. Bringing out the best in our suppliers - You'll work closely with More ❯

A rare opportunity to join a genuine market-leading national firm as they scale. You'll join as a Head of IT Service focusing on leadership and senior strategy. About Our Client Michael Page are proud to be partnered with a leading professional services business who are a true market leader within their space. The … Technology space, which they see as a key enabler of the business, they are now recruiting for a best-in-class Head of IT Service to join their Birmingham leadership team. Job Description As the Head of IT Service, you will have a range of responsibilities … working closely with the IT Director and wider leadership team. The key areas will include: Leading with purpose - You'll manage and support a dedicated IT Service function, creating a positive, collaborative culture where people thrive and feel proud of the work they do. Bringing out the best in our suppliers - You'll work closely with More ❯

a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description We are currently recruiting a Head of IT Services to ensure that our IT services are delivered to exceed agreed service level agreements (SLAs) and that they are aligned with the business requirements whilst also takingoverall … service processes, tracking of operations, and projects related to the businesses you support. Working hours :Monday to Friday, 09.00-17.00 (Hybrid) Manage the delivery of IT services to the businesses that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the … business requirements. Working closely with the Head of Infrastructure and Head of IT Operations to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet More ❯

Job Description We are seeking an experienced and dynamic Head of IT Operations to lead the infrastructure operations and service delivery teams. This is a key leadership role is pivotal in establishing a global IT service desk and aligning infrastructure & desktop teams globally. You will also establish and drive Service Portfolio Management; working collaboratively … with key stakeholders across the business to ensure that IT services align with business objectives and meet the expectations of both internal and external customers. About You Minimum of 8-10 years experience in IT Operations, with at least 5 years in a leadership role. Strategic planning, architectural design and roadmap development of … investment planning cycle experience with a proven track record driving operational efficiencies Strong knowledge of the ITIL framework, and industry best practices. Experience in building and scaling IT service delivery processes. Demonstrated ability to build, lead, and develop cross-functional teams. About us Did you know we're a FTSE-250 retail company employing nearly More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based … in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the … Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when More ❯

Social network you want to login/join with: Head of IT Security Incident and Threat Management, Birmingham Client: Crimson Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: Head of IT Security Incident and Threat Management … Birmingham Crimson and IMI have joined forces to build IMI's new security team. We are seeking a talented individual to lead our IT security incident and threat management efforts. If you are passionate about cybersecurity and want to be part of a dynamic team shaping the security future within a global company, we want to hear … Represent the company at industry events and conferences. Coordinate with external SOC providers to proactively manage threats. Critical Skills for Success Bachelor's or Master's degree in Cybersecurity, IT, or related field. Extensive experience in incident response, threat management, and cybersecurity. Proven leadership in managing security teams. Strong analytical, problem-solving, and communication skills. Ability to adapt in More ❯

Head of IT Security Incident and Threat Management – Solihull Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team … of security within a successful global company, we want to hear from you! We are seeking a highly skilled and experienced Head of IT Security Incident and Threat Management to join our team. In this role, you will be responsible for leading the strategic efforts to safeguard the company’s digital assets against … Cybersecurity, Information Technology, or a related field. Extensive experience in incident response, threat management, and cybersecurity within a large organization. Proven track record of leading and managing IT security teams. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a dynamic and fast-paced environment. Willingness to travel occasionally to company More ❯

Head of IT Security Compliance – Solihull Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team that is shaping … of security within a successful global company, we want to hear from you! We are seeking a highly skilled and experienced Head of IT Security Compliance to join our team. In this role, you will be responsible for ensuring that our IT security policies and procedures are in compliance with industry standards … of our information assets. The salary on offer for this position is between £90,000 and £110,000 per annum plus benefits. Key responsibilities Develop and maintain IT security policies and procedures. Conduct regular risk assessments to identify potential security threats and vulnerabilities and recommend appropriate mitigation strategies. Internal and within the supply chain. Monitor and audit More ❯

Head of IT Security Compliance - Solihull Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team that is shaping … of security within a successful global company, we want to hear from you! We are seeking a highly skilled and experienced Head of IT Security Compliance to join our team. In this role, you will be responsible for ensuring that our IT security policies and procedures are in compliance with industry standards … of our information assets. The salary on offer for this position is between £90,000 and £110,000 per annum plus benefits. Key responsibilities Develop and maintain IT security policies and procedures. Conduct regular risk assessments to identify potential security threats and vulnerabilities and recommend appropriate mitigation strategies. Internal and within the supply chain. Monitor and audit More ❯

Head of IT at Birmingham Diocesan Multi-Academy Trust 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About This Role Birmingham Diocesan Multi-Academy Trust is looking to appoint a new Head of IT to our innovative and … trust, we also have one large secondary school, and we are particularly seeking someone with secondary school experience. An ideal candidate would have: 2+ years experience in a similar IT leadership role Strong knowledge of Office 365, PowerShell, MIS systems Experience with backup systems and disaster recovery planning Experience in the educational sector Confidence in communicating with … stakeholders This role is pivotal and involves overseeing all IT operations, including: Developing and implementing our IT strategy Leading and managing the IT team, ensuring high performance and professional development Collaborating with MAT and school leaders, as well as third-party providers, to ensure continuity, security, and compliance Overseeing IT infrastructure, network security, cloud services, and More ❯

Working with a leading national brand in their search for a Head of IT to lead their projects and implementations as well as manage offshore 3rd party resource. This is a permanent role, based in Birmingham 2-3 days a week on site with the rest from home paying £80-£90,000 + benefits. Role … Purpose Drive transformational change through the business enabled by appropriate systems and processes. Provide senior strategic leadership, direction, and management of the IT function whilst working closely on the projects. Develop the IT Strategy alongside the delivery of a transformational business change project. Plan and deliver IT solutions to the business. Develop and … deploy a suite of high quality and robust IT operational services and solutions. Manage key stakeholder and external supplier relationships for the benefit and delivery of IT services, delivered through visible KPI metrics. Key Skills, Experience and Knowledge Excellent interpersonal skills and team leadership, including understanding how to create a strong, effective, and professional More ❯

Head of IT Security Incident and Threat Management - Solihull Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team … of security within a successful global company, we want to hear from you! We are seeking a highly skilled and experienced Head of IT Security Incident and Threat Management to join our team. In this role, you will be responsible for leading the strategic efforts to safeguard the company's digital assets against … our security posture. Critical Skills for Success Extensive experience in incident response, threat management, and cybersecurity within a large organisation. Proven track record of leading and managing IT security teams. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a dynamic and fast-paced environment. Willingness to travel occasionally to company More ❯

Head of Client Engagement leading to Sales Director within 2 years … To develop the Corporate Accounts division of the business through the development, growth, and retention of existing customers, and to absorb new customers into the IT division and develop those new customers accordingly. To oversee business development and the winning of new customers within existing frameworks within the public sector, and to oversee … the winning of nominated new preferred supply/strategic customers in the private sectors, in line with the company's strategy and financial targets. Job Description Determine and implement service improvements to existing services and identify and recommend new service opportunities. Assist in recruiting staff to carry out Client Engagement Account Management and Account Support. Lead by example More ❯

Head of Client Engagement leading to Sales Director within 2 years … To develop the Corporate Accounts division of the business through the development, growth, and retention of existing customers, and to absorb new customers into the IT division and develop those new customers accordingly. To oversee business development and the winning of new customers within existing frameworks within the public sector, and to oversee … the winning of nominated new preferred supply/strategic customers in the private sectors, in line with the company’s strategy and financial targets. Job Description Determine and implement service improvements to existing services and identify and recommend new service opportunities. Assist in recruiting staff to carry out Client Engagement Account Management and Account Support. Lead by example More ❯