2 of 2 Permanent ICT Technician Jobs in the Midlands

resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related. Provide first line fault resolution for all ICT users. Install new and relocated ICT equipment at sites as directed. Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline … with agreed procedures. Undertakeperformance monitoring of all hardware and software connected to the corporate network inline with agreed procedures. Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards. Provide support to users of the dial-in/remote access services. Undertake fault finding and fault resolution More ❯

CONNECTING FUTURES Supporting every employee of Futures Housing group is our amazing ICT Team, no matter what the issue their determination is to fix the problem and continuously improve the service. Due to internal promotion, were looking for a Senior ICT Service Desk Technician to support our team. Were a progressive company, theres never a dull moment … team spirit, the desire to be hands on, be flexible and willing to attend sites when required as well as a desire to want to be part of upcoming ICT projects with the capability manage as required. Youll be a class collaborator sharing what you know, offering support and development as needed, working in partnership with the whole group … in our pursuit of effortless customer service. A few key points from our role profile: Provision, maintenance, support and development of appropriate ICT infrastructure, systems, and data quality/security controls to ensure their availability, reliability, and integrity always. Provide 1st and 2nd line technical expertise, proactively supporting end users and other ICT colleagues and the development/ More ❯