1 to 25 of 46 Permanent ITSM Jobs in the Midlands

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

Healthcare IT Experience of developing and supporting evolving technologies Experience of Supporting current Microsoft networking technologies Skills Essential Specialist knowledge and expertise in IT Service Management frameworks such as ITIL Significant knowledge of Microsoft System Centre products Significant knowledge of supporting a range of enterprise-level client and server devices ...

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

networking fundamentals. Background in application installation, configuration, upgrades and patching. Understanding of SQL Server (IaaS/PaaS) with appetite to develop further. Familiarity with ITSM tools such as ServiceNow. Awareness of change control and governance processes. Ability to work independently and as part of a collaborative team. Strong organisational, communication ...

managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested ...

Professional Services Support via phone, email, remote tools and in person Diagnose/Resolve incidents - hardware, software, mobile devices Log/Track through IT service Management systems Support with project tasks IT Support Analyst: Experience Build, Deploy laptops, desktops, mobile phones Microsoft 365, Team, Outlook Windows 10/11 User ...

calm under pressure, and customer-focused. Ability to influence and collaborate across multiple teams. Desirable ITIL Foundation certification. Experience with ServiceNow, Freshservice, or other ITSM tools. Background in service delivery, customer success, or technical support. Key Attributes Customer advocate Detail-oriented Strong communicator Calm and professional under pressure Proactive problem ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users to IT-savvy colleagues ...

equivalent Desirable Educated to a degree standard or equivalent level of knowledge and experience Training Essential Working knowledge of the ITIL framework and IT service management best practices Desirable Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Essential Experience of working ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience ...

Endpoint security enhancements Zero-touch deployment and cloud-based device management Lead service improvement plans (SIPs) and continuous service maturity initiatives. Benchmark services against ITSM standards and best‐in‐class models. 6. Vendor & Contract Management Manage relationships with vendors providing EUC tools, hardware, software, and support. Review vendor performance, SLAs ...

being part of a supportive, high-performing team, this could be the perfect opportunity for you. You will: Monitoring security incidents via the ITSM platform Conducting analysis using a wide range of security tools Investigating alerts and responding swiftly to events Helping maintain the integrity of client IT infrastructures Identifying ...

influence, partnership, and closing strategic opportunities. IF YOU ARE A ServiceNow commercial expert with deep knowledge of the ServiceNow product suite including CMDB, ITSM, ITOM, and other core modules with the ability to clearly articulate their business value to C-level stakeholders Well-connected within the ServiceNow ecosystem with ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 2nd Line IT ...

complex security alerts, responding to incidents, and mentoring Tier 1 analysts. Your day-to-day will include: Monitoring and triaging security events via our ITSM platform Analysing alerts using a range of security tools including SIEM, EDR, and email security platforms Leading deep-dive investigations and working with incident responders ...

organisation, with experience of managing vendors and third-party service providers, experience supporting hybrid enterprise services and distributed workforces and relevant qualifications in IT service management, modern work, or equivalent experience. This is working for an excellent client, office-based working in collaboration across the business. They offer progression ...

written updates and confident customer-facing interaction. Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation. Experience working with ITSM/ticketing platforms (e.g., incident, request, change management workflows). Must also hold a valid UK driving license. Please apply via the link or contact ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...

months (highly extendable) Rate: Inside IR35 We are seeking an experienced Product Manager to deliver high-quality digital services for our clients IT service Management company, a leader in digital business transformation in the UK public sector, with a strong track record in central government environments. Applicants must have demonstrable ...