19 of 19 DemandTrendPermanent ITSM Jobs in the Midlands

with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise More ❯

reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An understanding of HR management Knowledge More ❯

protocols and standards such as MARC , Dublin Core , or SIP2 . Excellent communication and customer service skills - able to engage both technical and non-technical audiences. Experience with IT service management, change and release processes. Understanding of data governance, DPIAs, and structured problem resolution. Desirable Experience with scripting/web technologies (HTML, JavaScript, Perl, VBScript, CSS). Background in academic More ❯

solving skills, with a proactive approach to issue resolution. Experience with service reporting, KPI tracking, and performance improvement. Competence in interpreting and managing service contracts and SLAs. Familiarity with ITSM tools, ServiceNow or Halo PSA Ability to lead, motivate, and develop team members. More ❯

Microsoft/Azure eg SC-200, Blue Team Level 1, Security+ Experience working in an IT department/organization in a role that includes supporting users, troubleshooting issues, following ITSM processes What does it look like to work in Node4's SOC team? Find out for yourself . What can we offer you? Hybrid Working Private Medical Insurance or Company More ❯

cloud). Excellent problem-solving skills and the ability to work effectively under pressure. Strong communication skills for liaising with both technical and non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management methodologies. Knowledge of More ❯

SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

major disruption management, including cyber security incidents, and a willingness to support teams out of hours when necessary. Deep understanding of current and emerging IT trends and in particular ITSM practices, and how other enterprises are employing them. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the More ❯

service metrics Contribute to continual service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail-oriented mindset and eagerness to More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

Google Workspace SSO, SAML, OIDC and SCIM integrations, EntraID Collaboration: Google Workspace, Zoom, Slack Automation/IaC: GitHub, PowerShell, Bash, Python, Terraform Patching: Automox, Nudge, Autopatch People Data: Workday ITSM: Fresh Service (We know it's tough, but please try to avoid the confidence gap. You don't have to match all the bullet points above to be considered for More ❯

analysis, and predictive and preventative insights. Qualifications: 10+ years of experience in building observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes. Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off: 33 days holiday More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to treating all More ❯

and continuous improvement of Service based reporting, analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights … quality service to ParentPay Group customers. This will be achieved via the following: ServiceNow Performance Analytics Ownership - Develop, maintain, and continuously improve ServiceNow dashboards, reports, KPIs, and metrics across ITSM and CSM to ensure accurate, real-time visibility of service performance. Analyse service data to identify trends, risks, and opportunities. Produce board ready and operational reports with clear narratives and … to support accurate demand forecasting, workload planning, and resource alignment within the service function. Skills, Knowledge and Expertise Extensive experience with ServiceNow, particularly Performance Analytics, Dashboards, and Reporting in ITSM and CSM environments. Demonstrable experience producing insightful, executive level reports with clear narratives and data-driven recommendation. Strong communication and storytelling skills, you will be able to convey insights in More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life … Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first More ❯

role (UK-based), but being within a few hours of London would be handy for the odd meetup or client session. You'll need to know your way around ITSM and HRSD and have some good hands-on experience (or desire to learn) with at least one other area like CSM, IRM, SAM/HAM or HRSD . You'll … module Strong scripting skills (JavaScript, Script Includes, Glide, etc.) Confident communicator - someone who's comfortable with clients and internal teams alike ServiceNow CSA is a must, any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant More ❯