2 of 2 Permanent Major Incident Management Jobs in the Midlands

outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

ensuring that technology aligns with business needs and drives improvement in service, security and scalability.Leads a team whose day to day responsibilities include active management of IT services in areas such as IT Helpdesk, Infrastructure support (Servers, network, hosting), cyber/information security, end user compute support, major incident management, service monitoring, change management, problem management. Key Responsibilities: Manage IT Operations activity in the areas of infrastructure, services delivery and cyber security to support the delivery of BRUSH’s IT objectives, including the development of IT operational roadmaps. Team building and growth – design ...