who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobiledevice support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The … Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements * Security (SC Clearance More ❯
exceptional end-user experience. Making sure laptops, mobiles, collaboration tools, and meeting room tech all just work when people need them. Driving upgrades, patching, and improvements across desktop and devicemanagement platforms. Partnering with Service Desk and wider Tech teams to boost first-time fix rates and streamline processes. Rolling up your sleeves to provide technical expertise when … explain technical stuff in plain English. Strong background in Windows 10/11, Office 365, networking, and hardware support. Bonus points for Mac OS, Apple devices, AV systems, and mobiledevicemanagement (iOS/Android). Knowledge of patching tools (SCCM, JAMF, VMware) and ITIL practices. A proactive mindset-you spot opportunities to make things smoother, faster More ❯
a driving licence. What you'll need to succeed Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals. Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access. Experience building and deploying laptops Experience setting up user … accounts/active directory/azure entra ID Windows Server (desirable) Windows 10 and above Microsoft Office and other software products MobileDeviceManagement (Tablets, Mobile Phones) Understanding Security principles This role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity. What you'll get in return More ❯
Stoke Heath, Bromsgrove, Worcestershire, England, United Kingdom
AFH Wealth Management
AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time … IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets Offering expert IT support services, troubleshooting hardware, software and network issues efficiently for … to agreed service levels Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users Assisting the business with More ❯
AFH Wealth Management is proud to be one?of the UK's leading independent financial advisory and wealth management firms. Want to apply Read all the information about this position below, then hit the apply button. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges … IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets Offering expert IT support services, troubleshooting hardware, software and network issues efficiently for … to agreed service levels Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users Assisting the business with More ❯
AFH Wealth Management is proud to be one?of the UK's leading independent financial advisory and wealth management firms. Want to apply Read all the information about this position below, then hit the apply button. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges … IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets Offering expert IT support services, troubleshooting hardware, software and network issues efficiently for … to agreed service levels Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users Assisting the business with More ❯