4 of 4 Permanent Quantitative Research Jobs in the Midlands

Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work … will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance … outstanding customer experiences. What you'll do: Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and More ❯

inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research More ❯

inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. … outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and … design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools , analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility , representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research More ❯

define the right service experiences and focus them on user needs. You are an expert practitioner able to both oversee and lead teams as well as delivering high quality research yourself. You shape and lead user-centred design teams to ensure delivery of our contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards. You are an … marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services. REQUIREMENTS: Can lead, plan, develop, and conduct research activities, ensuring the right methods are applied across the Agile development lifecycle. Expert knowledge and application of qualitative and quantitative research methods. Oversees and runs programmes of … research across multiple teams and projects. Has experience defining and being responsible for research processes and strategy within an organisation. Is an expert facilitator, designing and delivering workshops across a project lifecycle. Able to communicate and influence effectively at all levels, driving action and impact based on user insight. Strong stakeholder management skills. Excellent commercial awareness. Broad understanding More ❯