5 of 5 Permanent Remedy Jobs in the Midlands

Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft, Adobe, Oracle) Strong analytical and reporting ...

customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge ...

customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Updating and documenting Service Requests on a Remedy system Participation in a 24-hour call out rota for outside of normal working hours support. Maintaining up to date product and technology knowledge ...

fixtures and parts. Where a detailed specification is not provided, determines the cause of the fault and undertakes the most cost effective solution to remedy the defect, Communicates with management team to ensure relevant parties are aware of engineering issues/timescale for breakdown repairs etc seeking advice ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through … framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. ...