1 to 25 of 42 Permanent Root Cause Analysis Jobs in the Midlands

look at all the evidence available and support the client on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties … Monitoring SIEM tools to assure high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned … with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Support the creation of monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes More ❯

and performance management. You'll develop and manage insightful dashboards and reports, monitor key performance indicators, and present actionable insights to stakeholders. Your role will also involve predictive analytics, root-cause analysis, risk management collaboration, and ensuring compliance with industry standards. Proficiency in tools like Power BI, SQL, and Python, along with familiarity with PRISM or Primavera … risk performance. Monitor key project performance indicators and identify trends, deviations, and improvement opportunities. Present clear and actionable insights to stakeholders to enable effective project control decisions. Data Modelling & Analysis: Develop predictive analytics models to assess potential project outcomes based on current data and trends. Conduct root-cause analyses of project variances and propose mitigation strategies to … reporting. Project Controls Knowledge: Familiarity with project controls disciplines such as cost control, scheduling, and risk management. Understanding of Earned Value Management (EVM) and techniques like cost forecasting, variance analysis, and benchmarking. About You Essential Bachelor's degree in data science, Engineering, Project Controls, Finance, or a related discipline. Professional certifications (e.g., AACE, PMI-PMP) are a plus. At More ❯

Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, root cause analysis, and issue resolution using SQL and system diagnostics tools. Design and execute test cases for application upgrades More ❯

implement scalable, resilient, and secure infrastructure solutions aligned to organisational strategy Lead BAU operations across networks, firewalls, hosting platforms, and server endpoints Proactively monitor systems, troubleshoot issues, and conduct root cause analysis Own disaster recovery and business continuity planning, testing, and documentation Act as a subject matter expert on infrastructure and cybersecurity best practice Mentor junior engineers More ❯

protection. Conduct vulnerability assessments and penetration testing. Apply patches and updates to mitigate security threats. Lead response efforts in cyber-attacks or security breaches, including containment and remediation. Perform root cause analysis and recommend mitigation strategies. Collaborate on incident handling, reporting, and documentation. Enforce security policies in line with industry standards and regulations (GDPR, ISO, Cyber Essentials+ More ❯

your potential. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support … Applying standards: Good in application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched More ❯

Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, root cause analysis, and issue resolution using SQL and system diagnostics tools. Design and execute test cases for application upgrades More ❯

effective escalation path for the Junior IT Infrastructure and Desktop Support team members. Ensuring IT assets are maintained in the IT Asset register, as per requirement Lead in the root cause analysis and resolution of Problems. To play an active role in identifying improvement opportunities, taking ownership of implementation, and ensuring that these are communicated to stakeholders. More ❯

as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work … the team to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale Ability to pull data and perform deep-dives and root-cause analysis as needed. Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon More ❯

excellence. Design and implement monitoring, alerting, and observability tools using platforms like Datadog. Automate operational tasks using scripting, Infrastructure as Code (IaC), and configuration management tools. Troubleshoot incidents, lead root cause analysis, and improve Mean Time to Resolution (MTTR). Partner with software engineers to integrate reliability best practices into the development lifecycle. Build and maintain CI More ❯

s degree with professional experience developing software. Significant professional experience developing software for Senior positions. Demonstrable record of developing high-quality embedded software for end-user products from requirements analysis to delivery. Demonstrable experience in a technical leadership role within a software team. Expert knowledge and experience with implementation skills such as object-oriented programming, pair programming, memory management … knowledge of C++ is required. Experience with Agile/Scrum development practices. Advanced knowledge of verification skills such as test-driven development, unit testing, code reviews, defect characterization, requirements analysis and planning skills such as user story development, backlog management, high-level estimation, and detailed estimation. Advanced configuration management skills such as revision control, continuous integration, continuous deployment, automated … SCONS, FitNesse, Lauterbach debuggers. Excellent interpersonal, written, and oral communication skills, with an ability to influence and build strong, credible relationships. Aptitude in engineering excellence processes such as FMEA, Root Cause Analysis, Design of Experiments, etc. is a plus, but not required FPGA (VHDL) programming experience is a plus, but not required. Experience in an industrial printing More ❯

our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and … incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in … to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. Root Cause Analysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are More ❯

improve operations within Revenue Operations. The Systems Analysts will coordinate with multiple stakeholders through the Software Development Life Cycle (SDLC), including IT, external vendors, and business teams. Essential Functions Analysis & Technical: Produce detailed documentation including business requirements, process flows, communications, use cases, and user stories. Translate business needs into requirements across systems with guidance. Utilize tools like JIRA, Confluence … Understand how multiple business systems and processes interrelate, and learn new system capabilities to leverage them. Problem Solving: Identify drivers of system problems, hypothesize solutions, and guide businesses in root cause analysis and workarounds. Visualize process flows across systems to make recommendations. Support business progression through SDLC and communicate system expectations post-release. Serve as liaison with More ❯

candidate will work closely with business stakeholders to gather requirements, design solutions, implement the best practices and provide ongoing support for Oracle EPM Cloud applications. Key Responsibilities: Conduct business analysis, solution design and configuration based on client requirements. Develop and maintain calculation scripts, business rules, data forms, smart lists, task lists and dashboards. Design and maintain integrations using Data … year-end close processes. Prepare functional and technical documentation, user guides and test scripts. Collaborate with finance, accounting and IT teams for system testing, UAT and issue resolution. Perform root cause analysis and provide L2 and L3 production support. Your Profile Key skills/knowledge/experience: Experience with Oracle EPM Cloud applications. Hands-on experience with … based templates and reporting. Desirable skills/knowledge/experience: Good knowledge of integration tools (OIC/REST APIs/SFTP for EPM Integration). SQL skills for data analysis and logic integration. Strong analytical, problem-solving and communication skills. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature More ❯

levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards … premium customer service to all clients As necessary, handle customer escalations and the complaint process Produce regular reports and presentations regarding the performance of the Customer Support, use this analysis to identify and drive improvements Attend and contribute to senior management meetings Liaise with other managers on issues affecting the whole Company and develop initiatives and procedures that improve … the quality of service not limited to working with the Operations and Professional Services Manager to share resources between the teams Provide customers with support call analysis and recommendations as and when required Identify opportunities where our products can further benefit our customers. People Management: Recruiting, training and developing the Customer Support team, motivating them to reach their full More ❯

Control, and Host-Based Firewalls. Harden endpoints and enforce secure baselines for Windows, Linux, and mobile devices. Develop and maintain security policies, procedures, and documentation. Assist in incident response, root cause analysis, and recovery efforts for endpoint compromises. Collaborate with vendors and internal teams to evaluate, test, and deploy new security features and updates. Maintain management servers More ❯

monitor, troubleshoot, and optimise platform performance. Lead operational resilience, ensuring secure, scalable, and uninterrupted platform services, while managing SLAs and engaging with cybersecurity teams. Direct incident management processes, from root cause analysis to resolution, coordinating closely with Site Reliability Engineering within BA Digital. Oversee and optimise business continuity planning, incident readiness, and operational efficiency across Commercial Platforms More ❯

in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident More ❯

alongside our QA team to test this cloud-based application. Your responsibilities will include: Running manual, automation, exploratory, and regression tests on new features and bug fixes; Performing backend root cause analysis using tools such as Swagger, Dynamo DB, AWS CloudWatch, and PostgreSQL; Creating and maintaining complex data sets for test cases; Understanding requirements and creating detailed … Contributing to QA process improvements and automation testing. Job requirements We ask Strong technical aptitude with experience in manual and automated testing, particularly using C# and Selenium; Proficiency in root cause analysis with tools like Swagger, AWS CloudWatch, and application logs; Solid understanding of API testing and functional testing across web, desktop, and mobile platforms; Ability to More ❯

automotive and electrification industries. The role requires a high level of analytical and critical thinking, with responsibilities ranging from defining test strategies to interpreting complex test data for failure analysis and risk mitigation. You may be required to lead test activities within the scope of a defined project, including coordination of resources, planning of timelines, and delivery of test … Implement and promote automated testing solutions where applicable to optimise repeatability and test coverage Regularly communicate test results, risks, and recommendations to senior leadership and cross-functional teams. Lead root cause analysis and corrective action plans for test failures, and identify areas for design or process improvements. Analyse test data to identify trends in failure modes and … Systems (BMS), or high-voltage powertrain systems. Strong understanding of electrical, mechanical, and thermal testing methodologies for HV battery systems. Hands-on experience with test planning, execution, and data analysis in a relevant engineering environment. Knowledge of environmental, abuse, performance, and durability testing for EV battery systems. Experience with developing and executing Design Verification/Validation Plan and Reports More ❯

solving and collaboration skills Responsibilities: Design, implement, and manage scalable infrastructure Monitor and enhance system performance Automate repetitive tasks for efficiency Develop monitoring, alerting, and incident response systems Perform root cause analysis and preventative maintenance Ensure SIEM data sources remain healthy and troubleshoot logging issues More ❯

of Intent Use cases, requirements, test cases, HMI), and leading Design validation and sign-off. In this role you will be responsible for supporting the Lead Engineer with data analysis, summaries and judgement. This work will support the delivery of the Product Efficiency and Performance & Driveability Attributes and Features for a given vehicle architecture, programme and model year. A … PED Engineer’s scope of work spans the entire product development milestones and includes contributions to activities such as target definition, competitor benchmark analysis, management of attribute inputs and trades, vehicle development and sign off for successful certification of product efficiency targets Your responsibilities: Keep PED system tools and maintain databases up to date with the latest attribute metrics … range/Fuel economy/CO2, performance metrics for BEV/Hybrids. Knowledge of whole vehicle engineering knowledge and cross functional experience. Previous experience of problem-solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Engineering. Desirable skills/knowledge/experience: Bachelor More ❯

SharePoint, Teams, soft-phone, VC, etc.). Serve as an escalation point for hardware and infrastructure issues, stepping in when desktop technicians are unavailable. Analyze Helpdesk data to eliminate root causes and recurring issues. Coordinate OS and application patching and versioning, along with Active Directory governance (accounts, policies). Administer and troubleshoot network infrastructure (TCP/IP, switches, VLANs … assurance for all 3rd-party IT infrastructure activity. Maintain the IT Asset Register and lead hardware refresh initiatives. Continuously monitor system health, proactively addressing issues to minimise disruption. Conduct root-cause analysis and train end users where applicable. What you'll get in return Opportunity for career progression 25 days annual leave plus bank holidays Pension Scheme More ❯

with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills & Experience: Proven background in service delivery - specifically support management. Experience More ❯

for automation software and systems (Siemens S7, STEP 7, Simatic) Develop and manage a structured software library for automation systems Manage obsolescence of control systems (PLCs, inverters, instrumentation) Perform root cause analysis on performance issues; identify and implement improvement actions Analyse maintenance and performance data to improve OEE Support and coach maintenance engineers on best practices and … in manufacturing environments Strong background in electrical systems and automation Proficient in Siemens automation platforms (S7, STEP 7, Simatic) Confident managing software version control and technical documentation Experienced in root cause analysis, performance optimisation, and team coaching Comfortable liaising with OEMs, contractors, and technical suppliers Excellent communication, decision-making, and time management skills Qualifications: Recognised Engineering Apprenticeship More ❯