2 of 2 Permanent Salesforce Service Cloud Jobs in the Midlands

Business Analyst - SaaS - Salesforce CRM - Agile - Requirements Gathering - Agile - Stakeholder Engagement - Contract - Outside IR35 - £400-425 per day - Hybrid, Nottingham - 6 Months We're on the hunt for a Business Analyst with experience of gathering requirements around software applications and more specifically SaaS applications and Salesforce … will also get involved in UAT and QA activities too. You'll need to have worked to agile methodologies and your technical experience in Salesforce will span Sales Cloud, Service Cloud and Marketing Cloud, if possible. Some understanding of API integrations would be really helpful ...

scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery … teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level ...