2 of 2 Permanent Senior Service Desk Analyst Jobs in the Midlands

Role: Senior Service Desk Analyst – 3rd Line/Technical Consultant Location: Hereford (Office Based + Local Travel) Salary: £40,000 – £45,000 DOE + Benefits + Career Progression A hands-on senior role blending service desk, technical consultancy, and architectural responsibilities, with real training and progression opportunities. We’re working with a well … and professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior Service Desk Analyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your … valued, and your future development will be actively supported. Key Responsibilities: Providing 3rd Line support across a broad range of technologies Acting as a technical escalation point within the service desk team Visiting customer sites for more complex support issues or project work Collaborating on the design and deployment of new solutions across client infrastructure Supporting cloud migrations More ❯

Senior Service Desk Analyst - Leicester (Hybrid) We're working with one of the UK's leading tech-driven organisations to recruit a Senior Service Desk Analyst, a pivotal leadership position that blends day-to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst … Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting as a technical and leadership mentor to junior team … Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still More ❯