24 of 24 Permanent Service Design Jobs in the Midlands

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

About The Role Hippo is recruiting for intermediate consultants in content design . Content designers ensure that people get the information they need, when and where they need it, in a format that's right for them. They work with user researchers, UX or interaction designers and other members of a multidisciplinary team to identify what people need from … an end to end service, and design content to meet those needs. As an intermediate consultant specialising in content design, you'll come to Hippo with strong content design skills and some experience of advising others on how to produce user-centred content. Please note, we are looking for candidates who are looking for growth at … intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing for progression in the role. As an intermediate content design consultant, you'll: help clients explore and solve problems using content design, people-centred design and Agile methodologies work in multidisciplinary teams to design services that More ❯

s most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors-driven by expertise in service design, programme management, engineering, and more. About the role The Lead Microsoft 365 Developer is responsible for leading both technically and at times, teams of developers in an … plus. Azure & Integration Skills: Proficient in Azure services and experienced in integrating data using Dataverse, APIs, and connectors; skilled in large-scale data migration and management. UI/UX Design: Ability to design intuitive, accessible, and engaging user interfaces, with sound understanding of UX/UI principles. Security & Compliance: Solid understanding of Power Platform security features, data governance More ❯

England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This is a Nationally based role Job description HM Courts and Tribunals Service Directorate: Digital Technology Services (DTS) Pay Band: Grade 7 Job Title: Service Support Architect Location: London/National Successful applicants will be expected to be office based … GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Family, is a Service Transition Manager role at Lead Service Transition Manager level, but carries the title Service Support Architect within DTS. Reserve List: HMCTS run a Reserve List, where candidates … screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list. Introduction: These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and More ❯

About The Role Hippo is recruiting for intermediate consultants in user research . User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed … and use research evidence to help explain design decisions to clients. As an intermediate consultant in user research , you'll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant … our full banding for this level of position, allowing for progression in the role. What you'll do Plan, and execute a range of user research to support product design Identify the most appropriate research methods depending on the phase of the service lifecycle Help the team to build empathy for the service users Support usability evaluation More ❯

already be an expert in your field, in agile and a confident coach. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members and to continue to develop you as a leader. Please note, w … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date:11/06/2025 Function: Delivery Location: Bristol, Glasgow, Birmingham, London, Manchester Ability to obtain Security Clearance to SC level is required As a T&T Programme Lead, you … transitions and transformations. This role is critical in moving customers from legacy or third-party environments into BT's ecosystem and transforming their operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal … CC program delivery for senior internal and external customers. Accountable for leading and motivating a multi-disciplined team of highly skilled and experienced Programme/Project Managers, Technical Designers, Service Designers, CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a team of IT professionals, managing offshore … teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy: Align with … business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request, change More ❯

Senior Consultant , specialising in Delivery , you'll already be an expert in your field. You'll also be a leader of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to continue to develop as a leader. Please note, we are … Identify obstacles and help the team to overcome them Facilitate and track team risks and dependencies Help the team to focus on the priorities to deliver the product or service Encourage and facilitate continuous improvement of the delivery team Coach and mentor team members and others to apply the most appropriate agile and lean tools and techniques Build great … Leading teams of various configurations and sizes, from a fully resourced consultancy team to running hybrid consultancy/client teams Collaboration and project management tools Understanding of user centred design principles and practices What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … of improving delivery assurance and outcomes across large-scale or complex portfolios. Experience in government, public sector, or regulated environments, with an understanding of the strategic context of public service delivery. Desirable criteria: Professional qualifications such as MSP, MoP, PRINCE2, AgilePM, SAFe, or equivalent. Experience working in or alongside property, infrastructure, or estates functions. Familiarity with Cabinet Office and More ❯

Job Title: Service Designer Location: Telford (2 days on-site per week) Duration: 6 Months Engagement: Umbrella Only Overview: We are seeking a Service Designer to join a Government programme, a major cross-government initiative aimed at simplifying and securing access to public services. This role is ideal for an experienced service designer with strong collaboration, communication … and design thinking skills who thrives in complex, fast-paced environments. Key Responsibilities: Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the … teams ways of working and providing output to feed into the stakeholder updates/reports. Required Skills & Experience: Proven experience in service design within large-scale digital transformation programmes. Ability to design and communicate service design outputs, such as user journeys, service blueprints, and personas. Strong facilitation and collaboration skills, working effectively with cross More ❯

Job Title: Service Designer - One Login for Government Clearance required: eligible for SC level clearance Duration: 6 months Location: Telford 40% office (2-days a week) Contract inside IR35 on umbrella Job description: Service Designer to join the One Login for Government programme. Working with the One Login programme on supporting the overall Design changes needed within … Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/reports. Service Designer to join the One Login for Government programme. Working with the One Login programme on supporting the overall Design changes needed within the many phases of One … working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/reports. Focussed on supporting with customer journey design relating to life events and linking to broader CRM use cases. Specifically: Creating alignment for each life event on the aim, impact, and measurement approach Developing an as-is More ❯

a technical SME within the squad to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before they occur Be a strong communicator and presenter … Java, CXF, Spring Boot, Jetty, Mustache, HTML, CSS & JavaScript JavaScript library and framework experience is preferable - Node, React, Angular Containerisation experience - Docker or Kubernetes or similar Experience of Microservices design and architecture Restful API Services experience Working within agile methods and using techniques such as Scrum, Kanban and TDD Skilled in designing and building native and web applications, across … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of More ❯

solutions across business operations and technology capability Leading Kainos/client joint teams to develop business transformation roadmaps Working closely and within Kainos delivery teams to refine and inform service and product transformation Supporting the Kainos Defence team in identifying, qualifying and converting new opportunities Minimum (essential) requirements : A desire to work on some of the most complex and … activities Desirable: Hands on experience in a senior business role e.g. operations management, IT services, data and information, finance Hands on experience in a digital services discipline such as service design, product management, technical architecture, software development Experience of agile delivery methods across business and technology change Who you are: Our vision is to enable outstanding people to More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

SME within the Hippo engineering community to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Maintain client relationships and troubleshoot issues through collaboration Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

Methods are currently looking for an SC Cleared Service Designer on a contract basis. Client: Government department Role: Service Designer Must hold active Security Clearance 4 months initial contract Day rate: £450 - £500 INSIDE IR35 Hybrid contract - occasional travel to either London, Birmingham, Manchester, Sheffield, Leeds, Newcastle More ❯

We are seeking an experienced and dynamic Service Delivery Manager (known internally as an Operations Manager) to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on … and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As a Service Delivery Manager, you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and Mediation … service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area. You will: Lead the service teams to deliver excellent and high quality support to victims of crime and major incidents More ❯

Job Title: Service Designer Location: Telford (2 days on-site per week) Duration: 6 Months Engagement: Umbrella Only Overview: We are seeking a Service Designer to join a Government programme, a major cross-government initiative aimed at simplifying and securing access to public services click apply for full job details More ❯

risks and recommend mitigation strategies in line with digital objectives. Assess impact of infrastructure changes and ensure quality delivery. Represent the organisation in meetings with partners and stakeholders. Balance service effectiveness with cost-efficiency in all design decisions. Maintain strong relationships with vendors and service providers. Carry out additional duties appropriate to the role’s level as … static and dynamic routing) Experience delivering network upgrades and hardware replacements, including switch swaps and site rollouts Familiarity with SD-WAN principles (note: solution is primarily managed by a service provider) Familiarity with cloud platforms and services (e.g. Azure, AWS, Azure vWAN) Experience with network security and monitoring tools (e.g. zScaler, SolarWinds, Microsoft Sentinel) Knowledge of IT service frameworks and standards (e.g. ISO 20000, ITSM) Experience working in large, complex IT environments Skilled in creating technical documentation and service designs Possess a valid UK driving licence, with the ability to travel regularly and participate in an on-call rota To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with More ❯

risks and recommend mitigation strategies in line with digital objectives. Assess impact of infrastructure changes and ensure quality delivery. Represent the organisation in meetings with partners and stakeholders. Balance service effectiveness with cost-efficiency in all design decisions. Maintain strong relationships with vendors and service providers. Carry out additional duties appropriate to the role’s level as … static and dynamic routing) Experience delivering network upgrades and hardware replacements, including switch swaps and site rollouts Familiarity with SD-WAN principles (note: solution is primarily managed by a service provider) Familiarity with cloud platforms and services (e.g. Azure, AWS, Azure vWAN) Experience with network security and monitoring tools (e.g. zScaler, SolarWinds, Microsoft Sentinel) Knowledge of IT service frameworks and standards (e.g. ISO 20000, ITSM) Experience working in large, complex IT environments Skilled in creating technical documentation and service designs Possess a valid UK driving licence, with the ability to travel regularly and participate in an on-call rota To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with More ❯