25 of 25 Permanent ServiceNow Jobs in the Midlands

excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining ...

ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow or Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional ...

automation where possible. The Technology You'll Be Working With: O365 Windows 10/11 Microsoft Server: Active Directory, Group Policy Ticketing Systems (e.g., ServiceNow, Autotask, ConnectWise) Remote Support Tools Basic Networking: TCP/IP, DNS, DHCP Azure (administration & user support) Virtualisation exposure (VMware/Hyper-V) Backup Technologies (e.g. ...

business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. Providing insights on new technologies ...

regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. A methodical, process driven approach to IT support delivery. ...

Telecoms Experience managing multiple customers or accounts concurrently Strong proficiency in Microsoft Office applications Commercial awareness, including experience reviewing P&L performance Familiarity with ServiceNow or similar ITSM platforms Skills to Succeed Excellent written and verbal communication skills, including senior stakeholder engagement Strong negotiation and influencing capability Customer-first mindset ...

Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager ...

understanding of commercial underwriting and/or agency sales and servicing processes. • Demonstrable experience working with workflow/low‐code technologies (e.g. Appian, Pega, ServiceNow or similar). • Proven experience defining requirements for integration with complex system integrations , including Guidewire PAS and Microsoft Dynamics 365 CRM . • Strong requirements engineering ...

Must hold a Full UK Driver Licence Proven experience in contracts, billing, or revenue operations Strong leadership skills with experience managing teams Knowledge of ServiceNow and ESOD is advantageous Analytical mindset with experience in reporting tools such as Power BI High attention to detail and focus on accuracy Excellent communication ...

role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You’ll Gain Exposure to a wide range of IT systems ...

engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We're looking for someone who: Proven experience in IT operational ...

licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About ...

licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About ...

detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. Time off: 33 days ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture in addition to a competitive basic salary, you will ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira/Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications … Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential. ...

Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure … Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (servers, networks ...

fluent speaking/writing of English and Swedish* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

expense reimbursements. Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently. Manage and resolve service tickets using ServiceNow and other internal systems. Communicate relocation accounting procedures clearly to internal stakeholders. Support special projects and process improvements as needed. Required Skills & Qualifications: Proven experience … Strong planning, organizational, and process management skills. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with ServiceNow, Zendesk or similar ticketing systems. Detail-oriented with excellent problem-solving and analytical skills. Highly organized, adaptable, and able to manage multiple priorities. Collaborative ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent basis … strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics, or warehouse operations would be advantageous. ...

Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the ...

roadmaptarget architecture, data model design, scalability plans, performance SLAs, patterns (HA/DR), and observability. Guide the integration of client user data into ServiceNow Build and maintain CIAM integrations with core systems including Salesforce, ServiceNow, the product master and authentication solutions Support the CIAM transition from OLCS to ServiceNow … associated decommissioning activities Help with the migration of Contact Attestation & User Access Reviews from RPA to ServiceNow Plan and deliver upgrades, migrations, and integrations ensuring minimal disruption and clear rollback strategies. Drive Aperture-enabled data quality workflows: deduplication, identity resolution, and data enrichment processes for the EUR. Coordinate ...

ServiceNow Business Analyst – Legal – London – 6 month – up to £565 per day - INSIDE IR35 - Hybrid working My Law firm client are looking for a ServiceNow Business Analyst to join them for a 6 month contract. Working closely with internal stakeholders to define and manage requirements for a large-scale project … transitioning to ServiceNow from legacy ticketing and workflow tools. They are looking for candidates that have focus on the HR module of ServiceNow and have implemented it previously. My client are looking for candidates with, At least 5 years working experience as a BA, preferably in Legal or IT fields ...