1 to 25 of 38 Permanent ServiceNow Jobs in the Midlands

and project-based environments. Troubleshoot and resolve software issues, reimage devices, and manage backup/restoration activities. Categorize, prioritize, and manage support tickets using a customer ticketing system (e.g., ServiceNow). Ensure timely and clear communication with end users regarding ticket status and resolution. Conduct asset inventory and manage equipment moves in line with health and safety guidelines. Deliver end More ❯

replication/failover solutions. Security & Compliance: Firewalls, endpoint protection, ISO 27001, GDPR, SIEM (Splunk, Sentinel). Operating Systems & Tools: Linux administration, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT More ❯

skills Excellent communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On More ❯

also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may More ❯

or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯

Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯

SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software More ❯

leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why More ❯

Experience: 8+ years (with at least 2–3 years managing ServiceNow projects Warwick/Wokingham - 3 Days a Week. Job Summary: We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a … solid understanding of ServiceNow’s architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction. Key Responsibilities: Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades. Collaborate with business and technical stakeholders to define project goals, deliverables, timelines … with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery. Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors. Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile. Drive regular status meetings, provide executive updates, and ensure documentation and reporting More ❯

management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This More ❯

service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of More ❯

Integrating test automation with Jenkins & Team City Demonstrable experience of defining Non-Functional Requirements and developing performance testing automation frameworks Good working knowledge of JIRA, Confluence, SharePoint online, O365, ServiceNow How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid More ❯

My prestigious legal client is seeking an experienced ServiceNow Administrator to work on their ServiceNow instance and manage BAU and projects. The successful candidate will support my clients ServiceNow instance roll out and look after the configuration, administration, and ongoing maintenance of the platform. Skills and experience required * Proven commercial experience as ServiceNow Administrator * Strong knowledge of ServiceNow modules such … as ITSM, ITOM HRSD * Excellent troubleshooting skills * Strong knowledge and understanding of ServiceNow best practice * Commercial experience in ServiceNow usage, Configuration and Administration * Good understanding of ITIL principles * Commercial experience within legal sector would be extremally beneficial * ServiceNow Certification such as System Administrator * Strong stakeholder management and communication skills In accordance with the Employment Agencies and Employment Businesses Regulations More ❯

maintains a secure scalable, and compliant identity posture. Essential skills: Proven experience leading enterprise deployments of SailPoint Identity Security Cloud. Strong integration experience with Active Directory, Entra ID, AWS, ServiceNow, and other authoritative sources. Excellent scripting and automation skills (BeanShell, PowerShell, Java, REST/SOAP APIs). Strong experience of developing and maintaining JML workflows. Demonstrable leadership in delivering complex More ❯

and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD pipelines Send a CV ASAP More ❯

end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of supporting live events and working in a time sensitive environment (Desirable) Experience of More ❯

Job Title: ServiceNow Consultant Job Type: Contract Location: Hybrid (Warwick) Day Rate: Up to £300/day (OUTSIDE IR35) Contract Length: 4 Months (with the view to extend) ServiceNow Consultant - Role & Responsibilities Work closely with the ITMS Process Architect, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re … Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Design, develop, and maintain custom code for all ServiceNow modules ServiceNow Consultant - Required Experience 3+ years' experience in ServiceNow Architect roles Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience in the BCM More ❯

solutions to complex technical challenges? Do you excel in a dynamic, collaborative environment where your ideas drive real change? Littlefish, a leading managed service provider, is seeking an experienced ServiceNow Developer to join our Service Improvement team. At Littlefish, innovation is at the heart of everything we do. As a ServiceNow Developer, youll have the opportunity to design, develop, and … implement cutting-edge solutions on the ServiceNow platform, driving automation and efficiency for our clients. Youll enjoy creative freedom to tackle complex problems, build custom applications, and integrate third-party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management … . Integrate ServiceNow with third-party tools and maintain the CMDB. Troubleshoot, support, and optimise ServiceNow performance. Document solutions and train userssharing your expertise across the team. Identify opportunities for innovation and continuous improvement. What you bring: ServiceNow Certified Systems Administrator & Applications Developer. Strong programming skills (JavaScript, HTML, XML, JSON, REST/SOAP APIs). Passion for problem-solving, adaptability More ❯

integration or managed services environments. Designing or supporting BPO, helpdesk, or technical support services. Working with diverse technology stacks (.NET, Java, AI/ML, SaaS, Python). Experience with ServiceNow or similar service management tools. Strong communication skills – able to collaborate across international teams and translate business needs into viable technical solutions. The client is unable to offer sponsorship for More ❯

actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of More ❯

Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA … server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits More ❯

Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA … server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. Ability to configure automation using cloud native services. Experience More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while click apply for full job More ❯

with Mainframe systems and operations (JCL/ISPF – etc.) Experience using CA-View/CA-Deliver essential, CA7/CA11 desirable Knowledge of tools including OPSMVS, REXX, I-Dash, ServiceNow, Control D and Splunk (Dashboards) highly desirable Familiarity with ITIL processes and Agile methodology Relevant education/qualifications in Information Technology/Computer Science (or similar subjects) About Express Recruitment More ❯

Role: ServiceNow Architect Location: Warwick-hybrid role Responsibilities : Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration … workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Key Skills Required: Hands on experience on modules like ITSM, ITOM, ITBM More ❯