1 to 25 of 29 Permanent Support Analyst Jobs in the Midlands

We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT … internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services. Key responsibilities as the IT Service Support Analyst: Provide high-quality support to internal teams across hardware, software, and IT services. Work closely with internal IT colleagues, business users … and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or service changes. Contribute to the management of Major More ❯

Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with … Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents More ❯

International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We’re recruiting ... Technical Support Analyst Müller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with … Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents More ❯

This role is suitable for an individual with SaaS experience in a similar role including Customer Support, IT Support, Technical Support, 1 st Line Support, 2 nd Line Support. Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to … an excellent opportunity for development and career progression into teams such as Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team where you will act as the technical point of contact for our partners when their … first line support is unable to resolve errors, faults and bugs in our live software. If you are passionate about delivering customer service excellence, this role is for you! You will; Provide support to our customers and communicate effectively via email, our ticketing system and telephone. Accurately log More ❯

Application Support Analyst * Annual Salary: 37K * Location: Birmingham, Hybrid * Job Type: Full-time I am delighted to present an exciting opportunity for one of our global organisations who are looking for an Application support analyst to join their team This rapidly growing organisation require support within their European division, so this is a business-critical position Working closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests. Day-to-day of the role: * Act as the primary contact for end … users seeking support with business applications, ensuring timely and effective resolution of issues. * Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service. * Log and manage incidents and service requests using enterprise-level ticketing systems. * Troubleshoot application issues and escalate More ❯

Technical Support Analyst 📍 Location: Onsite – Wolverhampton 💼 Salary: £30,000 – £37,000 + Benefits 🕒 Contract: Full-time | Permanent 🚗 Driving licence required Are you passionate about delivering exceptional technical support and making a real difference to people’s working lives? We're looking for an experienced Technical Support Analyst to join a friendly, customer-focused ICT team. This is more than just a helpdesk role - you'll be a trusted advisor, a problem solver, and a key player in driving technical excellence across the organisation. About the Role As the Technical Support Analyst, you … ll be the first point of contact for all IT-related issues. Working onsite at the Head Office, you’ll support colleagues by resolving a wide range of technical problems — from diagnosing hardware and software issues to tackling complex IT challenges using your in-depth knowledge and analytical mindset. More ❯

Business Application Support Analyst Location: Head Office - Bromsgrove This role offers a Hybrid Approach to Working. Salary: Up to £24,000 Per Annum Dependent Upon Experience Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x … for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff … and believe in their futures. About the Role We're looking for a Business Applications Analyst to join our established Systems team. As a Business Applications Support Analyst you will play an essential role in supporting our community wide operational teams in fully utilising our key systems. More ❯

Business Application Support Analyst Location: Head Office - Bromsgrove This role offers a Hybrid Approach to Working. Salary: Up to £24,000 Per Annum Dependent Upon Experience Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x … for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff … and believe in their futures. About the Role We're looking for a Business Applications Analyst to join our established Systems team. As a Business Applications Support Analyst you will play an essential role in supporting our community wide operational teams in fully utilising our key systems. More ❯

VIP 2nd Line Support Analyst - £275 PD Iside IR 35 Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable … in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer … Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience within a financial services or professional More ❯

VIP 2nd Line Support Analyst - £275 PD Iside IR 35 Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable … in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required. Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively. Administer … Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience within a financial services or professional More ❯

IT Support Analyst/Stratford-Upon-Avon Are you a tech-savvy problem-solver with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Be the go-to for up to 400 staff, providing exceptional end-user support alongside their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their … Microsoft stack (Azure, Active Directory, Windows Server, and more). Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. Be comfortable working on Service Desk and dealing with tickets and process to a timely More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft … of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise … employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom More ❯

Network Analyst & Support Engineer (12 month Contract) Location: UK – Stafford 5 days onsite (Remote Support for EAME) Contract Type: Agency/Temporary Inside IR35 Start Date: immediate Salary: £28.00 - £32.00 p/h Join our clients European Network Team! Our client, a global leader in manufacturing and … technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis. This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting … network services across Europe, Africa, and the Middle East (EAME) — and beyond when required. Key Responsibilities Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses. Support LAN/WLAN/WAN infrastructure through incident resolution, change More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯

Network Analyst & Support Engineer (12 month Contract) Location: UK – Stafford 5 days onsite (Remote Support for EAME) Contract Type: Agency/Temporary Inside IR35 Start Date: immediate Salary: £28.00 - £32.00 p/h Join our clients European Network Team! Our client, a global leader in manufacturing and … technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis. This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting … network services across Europe, Africa, and the Middle East (EAME) — and beyond when required. Key Responsibilities Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses. Support LAN/WLAN/WAN infrastructure through incident resolution, change More ❯

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀 📍 Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) 💼 Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in … the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! 🌟 🔍 What You'll Do: 🛠️ Troubleshoot and resolve customer queries and technical issues 💡 Provide advice on optimising system functionalities for users 📝 Help customers configure the system to meet their … specific business needs 🤝 Build professional relationships by offering ongoing support 🧑‍💻 Work with internal teams to test and enhance system performance 🌱 Career Development: Structured career path with regular feedback and clear targets 📈 Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues 💼 Who More ❯

Job Description Network Analyst & Support Engineer (12 month Contract) Location: UK – Stafford 5 days onsite (Remote Support for EAME) Contract Type: Agency/Temporary Inside IR35 Start Date: immediate Salary: £28.00 - £32.00 p/h Join our clients European Network Team! Our client, a global leader in … manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis. This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining … network services across Europe, Africa, and the Middle East (EAME) — and beyond when required. Key Responsibilities Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses. Support LAN/WLAN/WAN infrastructure through i... More ❯

About the Role: We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and effective resolution to users. This role requires strong experience in … builds, and mobile device management. Knowledge of cyber security principles is desirable. Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Provide first-line support for hardware, software, and network issues. Administer and manage Microsoft 365 environments … including user account creation, license assignment, and troubleshooting. Configure, build, and deploy laptops for new users and refreshes. Manage and support mobile devices using MDM solutions (e.g., Intune, MobileIron, etc.). Escalate unresolved issues to 2nd/3rd line support teams as necessary. Document issues and resolutions clearly More ❯

Are you an experienced Systems Administrator or Application Support Analyst? Do you have specific experience of supporting and taking responsibility for key business software applications using in the public sector such as Accounting & Exchequer, HR & Payroll, CRM, EDRMS, Property & Asset Management, Planning or similar? Let Informed Recruitment help … potential with an exciting opportunity for a Systems Administrator to act as liaison during a core business systems implementation before taking responsibility for the support applications at a Social Enterprise in the East Midlands. This role is offered as a twelve-month fixed term salaried contract. The purpose of … and supported to ensure a high level of performance. Your day-to-day activities will include acting as implementation liaison, systems maintenance, help desk support, data analysis and reporting, acting as subject matter expert, training and mentoring, documentation, process and systems enhancements, and third-party supplier engagement. Must Have More ❯

Manufacturing & Engineering Support Engineer/Analyst - 12mth contract Location: UK - Peterborough or Stafford 5 days onsite (Remote Support for EAME) Contract Type: Agency/Temporary Start Date: immediate Salary: £28.00 - £32.00 p/h Join our clients European Network Team! Our client, a global leader in manufacturing … and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis. This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and … network services across Europe, Africa, and the Middle East (EAME) - and beyond when required. Key Responsibilities Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses. Support LAN/WLAN/WAN infrastructure through incident resolution, change More ❯

Job Description About the Role: We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and effective resolution to users. This role requires strong … builds, and mobile device management. Knowledge of cyber security principles is desirable. Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Provide first-line support for hardware, software, and network issues. Administer and manage Microsoft 365 environments … including user account creation, license assignment, and troubleshooting. Configure, build, and deploy laptops for new users and refreshes. Manage and support mobile devices using MDM solutions (e.g., Intune, MobileIron, etc.). Escalate unresolved issues to 2nd/3rd line support teams as necessary. Document issues and resolutions clearly More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to join our client in an expanding onsite team supporting a highly automated distribution centre. You’ll be the first line of support for hardware, systems, and shift teams – a key contact when warehouse operations need IT expertise. This role is ideal for you if: You’ve … with automation vendors, or eager to learn the systems that power them. What you’ll be doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues More ❯

Howdens Joinery are looking for a new Support Analyst with experience in Warehouse Management systems to support and enhance the current JDA (Blue Yonder) Dispatcher operations across the warehouse landscape. The role involves analysing business requirements, configuring and optimising JDA systems, and ensuring minimal disruption to daily … for JDA Dispatcher, ensuring smooth daily operations and timely issue resolution. - Analyse and document business requirements for system improvements and provide effective JDA solutions. - Support configuration, testing, and rollout of changes within the JDA environment. - Liaise with vendors and internal teams to manage service requests and incidents. - Create functional … documentation and user training materials for JDA processes. - Provide training and ongoing support to end users to ensure proper system usage. - Actively contribute to the planning and execution of the migration to SAP EWM. - Collaborate with cross-functional teams to map JDA functionality to SAP EWM capabilities. - Assist in More ❯

initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £250-300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really … that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 4 days per week. More ❯