1 to 25 of 31 Permanent Support Analyst Jobs in the Midlands

business. They operate globally across television, film, streaming and digital platforms. Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000. As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services. Application Support Analyst: Duties Record & update all support activity to allow effective reporting Document solutions to assist with common issues Identify & recommend enhancements to improve services performance Ensure root causes are implemented across teams Assist with … upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support team Follow documented procedures - carryout updates More ❯

s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton/Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe … alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service … Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis. The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development … team. To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills. Essential experience: An understanding supply chain process An understanding of warehouse and distribution process Previous ERP support experience A basic understanding of SQL and running SQL scripts A basic knowledge of Linux A basic knowledge of applications … and integration Excellent written and verbal communication skills The successful Application Support Analyst will be offered a basic salary of between £30,000 to £38,000 + Company Benefits. There are excellent career prospects and training opportunities. The role will be site based during the probation period and then will become hybrid. More ❯

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to … around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯

Job Title: System Support Analyst Location: Shrewsbury Salary: £25,000 - £30,0000 per annum Type: Full-Time, Entry-Level About the Role We are looking for a proactive, tech-savvy System Support Analyst to provide hands-on support for our software systems and internal processes. This entry-level role is ideal for someone who enjoys … problem solving, is confident with technology, and wants to develop skills in IT systems, data management, and business process improvement. You will help colleagues work efficiently, support system changes, and contribute to improving our business processes. About the Role: Software Support & Administration Be the first point of contact for software issues across platforms such as CCH, Microsoft Office … HMRC software, Teams, and other core applications. Provide timely support and assist with user accounts, permissions, and system settings. Escalate complex issues and keep users informed throughout resolution. Process & Training Support Document business processes, workflows, and best practices. Create and maintain user guides, training materials, and reference documents. Support onboarding and internal training for new systems or More ❯

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are … CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer … issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone More ❯

Full Time, Monday-Friday, 40 hours per week (35 working hours and a paid 1 hr lunch break a day) Salary : £30,000 We are seeking a Data Insight Support Analyst to join our team. This role would be ideal for someone fresh out of university or early in their career who is eager to build a foundation … in data analysis. The role will primarily support senior analysts by handling essential data preparation and reporting tasks, ensuring accuracy and efficiency across our insight workflows. This role plays a critical role in maintaining the smooth delivery of data insights to stakeholders. We are looking for someone who is detail oriented and enjoys working with data, you will be … strong in excel and looking to expand into broader analytics tools. What you will be doing as a Data Insight Support Analyst at PayPlan: Perform routine data preparation, validation, and reporting tasks to support senior analysts. Maintain and update datasets, ensuring completeness and accuracy. Use Microsoft Excel (advanced level) to manipulate, clean, and analyse data. Support More ❯

IT Support – Hybrid Our client is urgently looking for an experienced IT Support Analyst, with an understanding of Microsoft Dynamics 365 Business Central, to join their team on a permanent basis. To be considered for this role, you must have either knowledge, an understanding or experience of Microsoft Dynamics 365 Business Central. The position is hybrid, with … days on-site each week. You will provide general Level 1 & 2 IT support across the organisation, with a focus on supporting Microsoft Dynamics Business Central, Shopify integrations. You will be rewarded with an excellent salary, as well as a brilliant benefits package including hybrid working, annual leave, pension scheme, training & development, retail discounts, death in service cover and … many, many more perks! IT Support – Key Skills: Knowledge, an understanding, or experience with Microsoft Dynamics 365 Business Central Experienced in 1st and 2nd Line IT Support Experience with Windows OS, O365, Azure, Active Directory and ITIL Ticketing systems experience Strong communication skills, both written and verbal Good stakeholder management skills Ability work independently and as part of More ❯

2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring … minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements … user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys More ❯

We're hiring an Application Support Analyst (Technical/Graduate Pathway to Developer) We're strengthening the technical capability of our Application Support function, and we're looking for someone early in their career who has a genuine interest in software development. This is a hands-on, technical role supporting our enterprise CRM/ATS built on … Power Platform/Azure. Confidence speaking with users and explaining technical issues simply. Ability to work full-time from our Meriden office. If you want a purely non-technical support role, this will not be the right fit. Nice to have (not essential) Exposure to Power Apps, Power Automate, Dataverse or Dynamics 365. Experience using SQL, JavaScript, C#, or … any scripting language. Understanding of cloud platforms, ideally Azure. Experience in a support, testing or customer-facing role. We don't expect all of these, we will help you develop them. This role will suit you if you: Enjoy taking things apart to understand how they work. Are comfortable working through technical detail. Want a clear development pathway into More ❯

We're hiring an Application Support Analyst (Technical/Graduate Pathway to Developer) We're strengthening the technical capability of our Application Support function, and we're looking for someone early in their career who has a genuine interest in software development. This is a hands-on, technical role supporting our enterprise CRM/ATS built on … Power Platform/Azure. Confidence speaking with users and explaining technical issues simply. Ability to work full-time from our Meriden office. If you want a purely non-technical support role, this will not be the right fit. Nice to have (not essential) Exposure to Power Apps, Power Automate, Dataverse or Dynamics 365. Experience using SQL, JavaScript, C#, or … any scripting language. Understanding of cloud platforms, ideally Azure. Experience in a support, testing or customer-facing role. We don't expect all of these, we will help you develop them. This role will suit you if you: Enjoy taking things apart to understand how they work. Are comfortable working through technical detail. Want a clear development pathway into More ❯

We are recruiting on behalf of our client for a talented SAP HR & Payroll Support Analyst to join their established digital & technology team. This is an excellent opportunity to play a key role in supporting and enhancing the organisation's SAP HR and Payroll systems, ensuring smooth and accurate payroll operations across the business. In this role, you … ll provide day-to-day support and maintenance for SAP HR and Payroll systems, ensuring optimal performance and compliance with payroll legislation. You'll collaborate closely with HR, IT, and third-party vendors to troubleshoot issues, implement improvements, and support key HR and payroll initiatives. Key Responsibilities: Provide expert day-to-day support and administration of SAP … in SAP to meet evolving business requirements. Participate in system upgrades, enhancement projects, and patch implementations, ensuring minimal disruption to business operations. Collaborate with the SAP Basis, Development, and Support teams to maintain optimal system performance and stability. Conduct root-cause analyses of recurring issues and implement long-term corrective actions. Ensure compliance with all relevant payroll legislation, company More ❯

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis. The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development More ❯

Are you an IT enthusiast looking for a hands-on role in a dynamic manufacturing environment? We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running … smoothly. What you ll do: Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams. Troubleshoot hardware, software, network, and connectivity issues. Maintain PCs, printers, servers, and other IT equipment. Track software licenses and manage hardware/software inventories. Support production systems, including LabVIEW and test rigs. Assist in IT projects, upgrades … compliance. Participate in an after-hours on-call rotation when needed. What we re looking for: HNC/D in Computer Science, Information Systems, or equivalent experience. Previous IT support experience, ideally in a manufacturing environment. Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds. Strong understanding of IT policies, security More ❯

Are you an IT enthusiast looking for a hands-on role in a dynamic manufacturing environment? We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running … smoothly. What you’ll do: Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams. Troubleshoot hardware, software, network, and connectivity issues. Maintain PCs, printers, servers, and other IT equipment. Track software licenses and manage hardware/software inventories. Support production systems, including LabVIEW and test rigs. Assist in IT projects, upgrades … compliance. Participate in an after-hours on-call rotation when needed. What we’re looking for: HNC/D in Computer Science, Information Systems, or equivalent experience. Previous IT support experience, ideally in a manufacturing environment. Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds. Strong understanding of IT policies, security More ❯

We are recruiting on behalf of our client for a talented SAP HR & Payroll Support Analyst to join their established digital & technology team. This is an excellent opportunity to play a key role in supporting and enhancing the organisation's SAP HR and Payroll systems, ensuring smooth and accurate payroll operations across the business click apply for full More ❯

Full Time, Monday-Friday, 40 hours per week (35 working hours and a paid 1 hr lunch break a day) Salary : £30,000 We are seeking a Data Insight Support Analyst to join our team. This role would be ideal for someone fresh out of university or early in their career who is eager to build a foundation More ❯

to be part of a forward-thinking manufacturing business that has invested heavily in modern cloud-based solutions? If so, this could be your ideal next role! You’ll support business-critical systems such as SAP Business ByDesign, SNAP Warehouse Management, Mandata Transport Management, Markem labelling systems, and the full suite of modern Microsoft cloud tools. Every day will … you! About the Role Here's what your day to day will look like: You'll be the first point of contact for IT and systems-related queries, providing support for our ERP system (SAP Business ByDesign), including user support, troubleshooting, data checks, reporting, and permissions. You will support the SNAP WMS platform including user support and access, integration, resolving issues, maintaining data accuracy, and assisting with configuration. We'll rely on you to maintain and support Markem labelling systems, ensuring uptime and accurate label outputs, and support and administer Microsoft 365, Teams, SharePoint, and related cloud tools. IT Support You will deliver excellent user support for systems and related devices More ❯

to be part of a forward-thinking manufacturing business that has invested heavily in modern cloud-based solutions? If so, this could be your ideal next role! You'll support business-critical systems such as SAP Business ByDesign, SNAP Warehouse Management, Mandata Transport Management, Markem labelling systems, and the full suite of modern Microsoft cloud tools. Every day will … from you! Job Opportunity Here's what your day to day will look like: You'll be the first point of contact for IT and systems-related queries, providing support for our ERP system (SAP Business ByDesign), including user support, troubleshooting, data checks, reporting, and permissions. You will support the SNAP WMS platform including user support and access, integration, resolving issues, maintaining data accuracy, and assisting with configuration. We'll rely on you to maintain and support Markem labelling systems, ensuring uptime and accurate label outputs, and support and administer Microsoft 365, Teams, SharePoint, and related cloud tools. IT Support You will deliver excellent user support for systems and related devices More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term … IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels More ❯

and payroll requirements. This is an excellent opportunity for someone early in their Oracle functional career who wants to progress with the guidance of senior system specialists. Key Responsibilities Support the functional configuration and ongoing maintenance of Oracle HCM & Payroll modules Assist in investigating and resolving system issues and user queries Contribute to system testing and support upgrades … and enhancements Provide functional support to HR and payroll teams, including user guidance and training Help align system capabilities with HR and payroll processes Maintain accurate documentation of configuration and system processes Support data validation, compliance reporting, and dashboard/reports development Collaborate with senior functional analysts to deliver continuous improvements Essential: Demonstrable experience working in an Oracle … HCM or Payroll functional/support role Understanding of HR or payroll processes and how they translate into system functionality Strong analytical and problem-solving skills Comfortable liaising with IT, HR, payroll and other business stakeholders Confident working with Excel and handling data Desirable: Experience with system configuration or end-to-end testing activities Knowledge of payroll compliance and More ❯

and payroll requirements. This is an excellent opportunity for someone early in their Oracle functional career who wants to progress with the guidance of senior system specialists. Key Responsibilities Support the functional configuration and ongoing maintenance of Oracle HCM & Payroll modules Assist in investigating and resolving system issues and user queries Contribute to system testing and support upgrades … and enhancements Provide functional support to HR and payroll teams, including user guidance and training Help align system capabilities with HR and payroll processes Maintain accurate documentation of configuration and system processes Support data validation, compliance reporting, and dashboard/reports development Collaborate with senior functional analysts to deliver continuous improvements Essential: Demonstrable experience working in an Oracle … HCM or Payroll functional/support role Understanding of HR or payroll processes and how they translate into system functionality Strong analytical and problem-solving skills Comfortable liaising with IT, HR, payroll and other business stakeholders Confident working with Excel and handling data Desirable: Experience with system configuration or end-to-end testing activities Knowledge of payroll compliance and More ❯

Job summary University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team. Working within a dynamic team of highly skilled individuals to provide exceptional levels … of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service. The successful applicant will work within the Second Line team in the ICT department. Please be advised that the interviews for this … minutes for lunch, although flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry. Provide desktop support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users Duties include providing end user hardware and software support by utilising ITIL framework More ❯