17 of 17 Permanent Support Team Leader Jobs in the Midlands

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

and expertise when it comes to Automotive Tools. We are searching for a dynamic, well-organised, confident technical support team leader to lead the newly structured Technical Support department. The department is made up of several smaller departments: Technical sales support, Service and Repair, and Product quality control. The Role: Whilst you will oversee the wider team, your day-to-day role will be based in our recently refurbished, high specification Service lab where no two days will be the same. Processing returns and repairs, corresponding with … whilst following health and safety guidelines is what a typical busy day looks like for the team. In your role as team leader, you will also be responsible for employee wellbeing, supervising daily tasks, authorising holidays through a digital system, performance management, training, and continuous development of More ❯

IT Support Team Lead - £37,500 - MSP - Stratford-Upon-Avon We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Warwick area. This is a fantastic opportunity to step into a key … role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support & field engineers, providing guidance and technical expertise. Ensure timely … Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and More ❯