6 of 6 Permanent User-Centered Design (UCD) Jobs in the Midlands

truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service … include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first ...

Growth - Access to training, certifications, and career development opportunities. Collaborative Culture - Join a team that values creativity, knowledge-sharing, and continuous improvement. Responsibilities Design and implement change strategies to ensure successful adoption of AI and data solutions. Conduct stakeholder analysis and readiness assessments to identify barriers and opportunities. ...

full UX process: research, ideation, wireframing, prototyping, testing, and iterating. Youll be expected to dig into problems, uncover user needs, and design with evidence. Key Responsibilities Lead projects from day onethink AI-enhanced workflows, smart automation, and integrations across our product portfolio. Translate complex business needs … -centric designs: wireframes, user flows, interactive prototypes, and polished UI. Collaborate closely with product managers, engineers, and stakeholders to drive design decisions and ensure successful implementation. Contribute to and help evolve our design systemcomponent libraries, accessibility standards, and branding consistency. Requirements 13 years ...

unique opportunity to lead digital innovation. You will provide senior strategic leadership across digital services, enterprise platforms and product delivery. You will embed design thinking, agile product management and modern engineering practices across the organisation aligning transformation programmes, product roadmaps and enterprise platform strategies under a cohesive … customer-focused innovation. Own and drive the digital, product and platform roadmap, ensuring alignment with organisational priorities and long-term transformation goals. Embed design thinking and user-centred design across all digital and product initiatives. Champion agile product management, ensuring teams deliver iteratively, efficiently ...

ceremonies, planning, and release management. Oversee financial accountability for the platform including forecast and budget tracking. Support user research and service design activities to deliver meaningful user-centric improvements. Represent ServiceNow capability in cross-government and cross-directorate forums. About us We pride ourselves … procurement frameworks (e.g. CCS, G-Cloud). Understanding of ITIL practices, especially Incident, Change, and Asset Management. Experience leading multidisciplinary teams including developers, UCD specialists, and business analysts. Ability to deliver against KPIs and OKRs in a fast-paced operational environment. Familiarity with platform governance and service assurance processes. Active ...

need to succeed A background in delivering large platforms, enterprise solutions or large websites Thorough understanding of user-centred design and service design principles Understanding of SDLC and the ability to act as a bridge between technical & non-technical colleagues Experience guiding teams through ...