and documentation Essential Skills and Experience 2+ years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, DNS) Hands-on experience with cloud-managed WiFi controllers such as CloudTrax, TP-Link Omada/Omada Cloud Controller, Ubiquiti Unifi/Unifi Cloud Controller, Plasma Cloud or Open Mesh Experience More ❯
point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada, Unifi, Plasma Cloud, or Open Mesh Skilled in configuring and troubleshooting networking hardware (routers, switches, APs More ❯