IT Service Desk Analyst
Edinburgh, Midlothian, Scotland, United Kingdom
Artis Recruitment
IT Service Desk Analyst required by our market leading, award winning, professional services client based in Edinburgh. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role … This is a hands-on role providing first and second-line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience. Key Responsibilities Provide technical support for IT applications and hardware. Diagnose, analyse and … and face-to-face. Contribute to identifying recurring issues and developing solutions. Keep users updated on the progress of their calls and escalate if needed. Skills & Experience Required Broad IT skills, including end-user support of Windows Server/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
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