IT Service Desk Team Lead
- Hiring Organisation
- Reed
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum, Inc benefits
line escalation resource for complex technical issues, ensuring efficient and effective resolution. Administer and maintain Microsoft Azure, Microsoft 365, Intune, Identity and Access Management (IAM), and Mobile Device Management (MDM) platforms. Take ownership of office IT operations, including device deployment, lifecycle management, asset tracking, and provisioning processes. Promote and implement IT security best practices across systems, user access, devices, and operational processes. Maintain and enhance Jira workflows, technical documentation, and ITIL-aligned service management processes, driving continual improvement and operational efficiency. Requirements Proven experience ...