1 of 1 Permanent Performance Management Jobs in Midlothian

meet contractual, regulatory, and legal standards, including compliance with FCA, SM&CR, AML, DPA, and TCF principles. Leading customer service processes in line with contractual agreements, maintaining quality and performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships, working within the Operations Management … model. Managing cross-functional dependencies, influencing internal teams such as IT, Change, HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance … with experience leading multi-disciplinary teams in regulated environments. Proven ability in operational planning, P&L accountability, and revenue generation, driving commercial performance. Expertise in workflow, people, and process management, delivering high productivity and efficiency across contact centre operations. Solid background in financial services, with knowledge of life, pensions, and investment products (desirable but not essential). Data-driven More ❯