1 of 1 Permanent AWS Engineer Jobs in Milton Keynes

Role Summary We are looking for a Senior AWS Support Engineer to join our global support team. This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues. You … processes to reduce recurring issues and enhance customer satisfaction. Location: Remote, UK. Key Duties and Responsibilities Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following: Stay up-to-date with the latest AWS technologies and best practices, and share … knowledge with the team. Monitor and Manage Support Cases : Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary. Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support. Hands More ❯