Senior Service Centre Continuous Improvement Manager
- Hiring Organisation
- ICAEW
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £51,000 - £57,000 per annum
will be doing: Lead the development and implementation of a continuous improvement framework aligned with the organisational strategy and customer needs Analyse operational data, performance metrics and customer feedback to identify areas of inefficiency, risk or inconsistent service Manage improvement projects to ensure they have measurable outcomes (eg efficiency … professional services ornmembership organisation environment. In depth knowledge of process improvement methodologies (eg Lean, Six Sigma, Kaizen) and ability to apply them pragmatically. Data analysis and reporting skills to inform decision-making. Stakeholder management and influencing skills, including at senior level. Exceptional people leadership and coaching ability. What ...