2 of 2 Permanent Dynamics CRM Jobs in Milton Keynes

you will provide seamless service to the customers who contact through the Customer Support Centre. This will also include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from … required information to support the customer.Your responsibilities Respond to inbound customer calls via the dedicated customer service hotline Manage and resolve mailbox enquiries Log faults accurately in MS Dynamics Service Platform for both Sysmex and partner supplier equipment Coordinate and schedule technical faults, maintenance and shipping of parts for engineer visits Gather and update case data in MS … for partner supplier equipment Create and deliver performance reports for account managers Engage and deliver customer service excellence through the service cycleYour profile Comprehensive skills in microsoft dynamics and microsoft office suite minimum 2 years experience of working in a customer service environment working towards KPI targets KPI report writing experience for customer accounts Experience More ❯

OEM Solutions, End User Consultants, and Account Managers to ensure a collaborative approach Ensuring adherence to sales disciplines by maintaining accurate and up-to-date records in the Dynamics 365 CRM, including activity progress, project status, actions, and meeting outcomes Monthly reporting of activity and engagement along with opportunities in line with expectations WHAT DO More ❯